4/10 Poor
Noni
Travelled with family and small children
14 Jan 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I did not enjoy the stay. The room advertised said ocean view, balcony, and fireplace. 1 of the sliding doors were so streaked and grimy it destracted and partially blocked the view. We were told upon arrival that the balcony was not available for use and was closed for remodeling and if the balcony door was opened or the block removed there would be a $500 fee. I asked for a fireplace log on the 2nd day. I was told they were no longer complimentary and I would need to purchase 1. Then i was immediately told they were out of said logs. So imagine my surprise to later see another guest recieving a log from the front desk a short time later. For the last 5 years i have stayed at thos hotel once or twice a year. It is very sade to say this was the last time i brimg my family here. We received straight out rudeness from 1 of the staff. We asked him for towels he told us they were being laundered and we would need to wait . We never got them. We asked for papers towels since there was only a partial roll when we arrived for a 2 day stay. We were told the staff would have to locate them. We never received any more paper towels. We were less than satisfied . This hotel was not welcoming
Noni
Stayed 2 nights in Jan 2025