10/10 Excellent
Rebecca Wendy
Travelled with family
10 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities
Overall had a lovely stay at Embassy Gardens. The property is well kept and our host Medrick was phenomenal! He was responsive, attentive, and friendly and respectful.
We booked for ~3 weeks and did have a few hiccups but they were resolved quickly for the most part.
Host, Restaurant, Cleaning, and Maintenance staff were wonderful however, security wasn't very helpful or friendly.
Elm restaurant was good consistently though can take some time before ready.
A few areas of improvement and considerations:
1) Check-in could have been smoother. We ended up having to pay for early check-in/additional day which i wasn't aware of ahead of time and the data tickets they give to pull up your reservation runs out very quickly
2) It was difficult to get groceries up to your unit because there isn't a cart you could borrow
3) Cleaners come daily and sometimes more than once a day, different cleaners which doesn't seem efficient and can be a bit annoying
4) All inquiries and requests will be to and through your host, front desk isn't as helpful
5) Would be great to have a manual of sorts for how to operate the unit (turning on and off switches to use stove and hot water, operating the tv, etc.)
6) I messaged in advance inquiring about the shuttle to and from the airport but unfortunately didn't get a response before I arrived. My host did help us schedule a shuttle for a fee for departure but driver arrived late and it was a bit nerve wrecking
7) Pool umbrellas
Would stay again!
Rebecca Wendy
Stayed 20 nights in Dec 2024