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Viejas Casino & Willows Hotel

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viejas Casino & Willows Hotel

Exterior
Seasonal outdoor pool, pool cabanas (surcharge)
Executive Suite | Premium bedding, in-room safe, desk, laptop workspace
Casino
Property grounds

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Spa
  • Bar
  • Housekeeping
  • Room service
  • Breakfast available

Explore the area

Map
5000 Willows Road, Alpine, CA, 91901
  • Viejas Casino
    1 min walk
  • Viejas Outlet Center
    2 min walk
  • Viejas Bowl
    2 min walk
  • San Diego, CA (SAN-San Diego Intl.)
    38 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Courtyard Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Courtyard Room, 1 King Bed - Adult Only 21+ (Viejas Hotel) | Premium bedding, in-room safe, desk, laptop workspace

Courtyard Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed - Adult Only 21+ (Willows Hotel)

Signature Suite, 1 King Bed - Adult Only 21+ (Willows Hotel) | Premium bedding, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed - Adult Only 21+ (Willows Hotel)

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds - Adult Only 21+ (Viejas Hotel)

Deluxe Room, 2 Queen Beds - Adult Only 21+ (Viejas Hotel) | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds - Adult Only 21+ (Viejas Hotel)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Deluxe Room, 1 King Bed - Adult Only 21+ (Viejas Hotel) | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

  • Sleeps 2
  • 1 King Bed

Similar properties

Property grounds

Sycuan Casino Resort

Pool
Spa
Parking included
Free WiFi
4.6 out of 5, Wonderful, (1098)
The price is CHF 78
for 1 night
includes taxes & fees
11 Dec - 12 Dec
Sycuan Casino Resort

About this property

Viejas Casino & Willows Hotel

Adults-only resort with 4 restaurants and full-service spa
This resort features 4 restaurants, a full-service spa and a casino. Free wired Internet in public areas is provided, as well as free valet parking, a free area shuttle and a free casino shuttle. Other amenities include 2 bars/lounges, a 24-hour fitness centre and 2 coffee shops/cafes.
Viejas Casino & Willows Hotel offers 237 air-conditioned accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. Beds feature premium bedding. LCD televisions come with premium cable channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

This Alpine resort provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the resort include a steam room, a 24-hour fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is open selected days.
Our customers tell us that they can't get enough of the room service at Viejas Casino & Willows Hotel. During your stay, you're just a quick walk from Viejas Casino. You'll find features such as free valet parking, a free area shuttle and free wired Internet.
  • Free wired Internet
  • Free valet parking and self-parking
  • Enjoy international cuisine at The Cafe, one of the property's 4 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Indulge with body treatments, massages or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a steam room
  • Guests have great things to say about the helpful staff and the room service
  • Steps from Viejas Casino and Viejas Outlet Center
  • Free shopping centre, casino and local-area shuttle service
Viejas Casino & Willows Hotel offers its guests a full-service spa, a steam room, and a 24-hour fitness centre. There are 4 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free wired Internet.

Business amenities include a 24-hour business centre and meeting rooms. A casino, a seasonal outdoor pool, and a terrace are also featured at the business-friendly Viejas Casino & Willows Hotel. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Alpine resort.

For a fee, guests can enjoy a full breakfast daily from 4:00 AM to 1:00 PM.
The Cafe – This café specialises in international cuisine and serves breakfast, lunch and dinner.
Grove Steakhouse – This steakhouse serves lunch and dinner. Open daily.
Baron Long Bar & Grill – This restaurant specialises in American cuisine and serves lunch and dinner. Open daily.
Ginger Noodle Bar – This restaurant specialises in Asian cuisine. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free casino shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 4:00 AM to 1:00 PM for a fee: USD 3 to 14 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 4 restaurants
  • Snack bar/deli

Restaurants on site

  • Baron Long Bar & Grill
  • Ginger Noodle Bar
  • Grove Steakhouse
  • The Cafe

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • Lift

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
An adult age 18 or older must assume all liability for the booking.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 05 November to 15 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 21 are not allowed at this adults-only property. All guests 21 and older are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per day
  • Resort fee: USD 15.00 per accommodation, per night
The resort fee includes:
  • Business centre/computer access
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • Phone calls
  • Pool access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 3 to 14 per person
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Only guests 21 and over will be allowed entry to the casino and restaurants within the casino.

We should mention

  • The seasonal pool will open on 15 May and close on 03 December.
  • Pool access available from 10:00 AM to 6:00 PM
  • This is an adults-only property and guests under 21 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Viejas Casino & Resort
Viejas Casino Resort
Viejas Casino Willows Hotel Alpine
Viejas Casino Willows Hotel
Viejas Casino Willows Alpine
Viejas Casino Willows
Viejas Casino & Willows Alpine
Viejas Casino & Willows Hotel Resort
Viejas Casino & Willows Hotel Alpine
Viejas Casino & Willows Hotel Resort Alpine

Viejas Casino & Willows Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 677 out of 1041 reviews" "
Rating 8 - Good. 204 out of 1041 reviews" "
Rating 6 - Okay. 79 out of 1041 reviews" "
Rating 4 - Poor. 41 out of 1041 reviews" "
Rating 2 - Terrible. 40 out of 1041 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome time
Stayed 4 nights in Aug 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

luis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great but because of one manager our experience was turned upside down
Stayed 1 night in Aug 2024

10/10 Excellent

Marisa

Stayed 1 night in Aug 2024

6/10 Okay

jacquelyn

Travelled with partner
Liked: Amenities, property conditions & facilities
The property was clean, modern and I felt safe
Stayed 1 night in Aug 2024

2/10 Terrible

jacquelyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was clean and the property was up to date.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. Great experience
Stayed 1 night in Aug 2024

10/10 Excellent

Jeffrey

Stayed 1 night in Aug 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fun
Stayed 1 night in Aug 2024

10/10 Excellent

Melitta

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

6/10 Okay

Ana

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was accommodating and helpful. The show was amazing
Stayed 2 nights in Aug 2024

8/10 Good

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I loved the accommodations the hotel had for me. I loved their food and drinks.
Stayed 1 night in Aug 2024

10/10 Excellent

Rayford, SAN DIEGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king sized bed was very comfortable & the room/shower stall was very clean.
Stayed 1 night in Aug 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Katya

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Pillowcase and sheet stained with what appeared to be blood. Loud construction noise in pool area.
Stayed 1 night in Aug 2024

8/10 Good

Mike

Stayed 1 night in Aug 2024

6/10 Okay

Emery

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed that pool area does not open until 10am and closes at 7pm. We used that Spa Facilities and the Steam room was down and the jacuzzi was cold.
Stayed 2 nights in Aug 2024

6/10 Okay

Erwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No room service for 3 days.. going on holiday and having to make your own bed is not a holiday. Telling us we cannot take a sealed bottle of wine into our room. Light fixtures hanging out of the ceiling, dirty air filter. The staff are very friendly.
Stayed 4 nights in Aug 2024

10/10 Excellent

javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, food is really good.
Stayed 1 night in Aug 2024

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Necker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

REGGIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 2 nights in Jun 2024