Home was fantastic - beautifully appointed and spacious. They even decorated for Christmas (a full tree and small decorative items throughout - the reindeer in a rocking chair was a favorite!). The local home manager (Josh, I believe) was responsive/informative and the owner made great efforts to ensure a comfortable stay for us after a recent storm had knocked out the power (there is a generator so all was functional!). We had a wonderful time together-cooked a lovely family meal, appreciated all of the child-friendly features like bed rails on top bunks and play set in the backyard (the kids still played outside, even in the cold!), ventured to nearby Gunstock mountain for tubing and enjoyed local restaurants/attractions as well. So, the home was fabulous, the owner was overly hospitable and the local NH manager was attentive/informative given the power situation. However, my experience with Vacasa might be the last.
I received a text mid-day Christmas Eve saying we could have early check in. Then at 3:40 (check in is 4pm) I receive a text saying that the power might be out and that Vacasa is reimbursing people if they delay their arrival. I texted back saying this was really no notice (family was driving 5hrs to get there) and was there power? No response. Family arrives and there’s power. Christmas morning at 7:30am I receive a call and voicemail from Vacasa saying I need to turn the heat down (thermostats were subsequently overridden) or the “butane” would run out. Called back and rep could not tell me what was going on, why I needed to turn heat down or how long “butane” would last. Advised me to have the heat at 55 degrees (it was 21 degrees outside in NH that day). I told them I had children arriving that day and I was headed there myself so I needed to know if I could use the heat for the elderly/children in our group. There were follow up text communications, equally confusing and uninformative. Eventually, the local manager called me as confused as I was - no one had told him of the situation or that I had been contacted. I told him about the morning of phone calls, texts and stress and he called the owner to find out what was going on. Turns out, the generator runs on Propane and, having been out for days, there was concern of that combined with heat/fireplace/etc. Owner had called for delivery and just refrain from using the fireplaces until delivery which arrived Christmas Day. Lots of stress over the miscommunications from Vacasa