2/10 Terrible
Shelly
Travelled with family and small children
25 Sept 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We booked this property on Expedia 10 months in advance… on the day of check in we were on the train heading to the hotel, when 26 minutes AFTER checkin time they email me to tell me that they couldn’t honor my booking and they would work to secure a new booking at no extra cost… the number they provided to call and obtain this booking had a message that said due to maintenance their lines would be closed until 5am, THE NEXT DAY! The hotel agents couldn’t do anything for us either. Stranded in a train station for over 4 hours after a long day of travel, no food, FINALLY we reached someone at Expedia who booked us to another property entirely. We arrived at 10pm. Instead of enjoying a relaxing evening at the pool and heading to Disneyland the next day, we wasted it stressed out and hungry at the train station and canceled our day at Disney.
I was not impressed at all with this hotel, and could not comprehend how they could give me this news AFTER checkin and not in advance so I could plan accordingly. They said they were fully booked and had no rooms. (Well yes, I booked one of those rooms 10 months prior, and one should have been ours!)
Shelly
Stayed 7 nights in Sep 2024