When I was messaged by the “owner” Vacasa a few days ahead of arrival telling me that someone was coming to look at the lower floor HVAC I made a strategic mistake by not asking why. The reason was that the heat on that floor did not work at all. We arrived Thursday afternoon, by Friday it was cold in our apartment. I messaged the contact for the owner who said she would contact “the teal”. After several further messages from me, all with the same reply.
By Saturday morning I was wearing my coat inside. I contacted VRBO. After several discussions I was issued a case number. Over the next 24 hours VRBO was also not able to get any reply from the owner. Writing this review was my only recourse. I would think twice about renting from this (corporate) owner.
We were a multi generational group. There are two levels to this rental. The first floor has a living/dining/kitchenette, bath and bedroom. My husband and I stayed there. Even though the kitchenette included a fridge, stove, sink and microwave, there was not one fish, one glass, one pot of one piece of silverware. We borrowed things from upstairs.
Our daughter and family on the second floor had a spacious kitchen/living/dining room. Still, only one glass upstairs. They liked the space but said most of the living room furniture was uncomfortable. It was clean.
And, the locks… there are key pads on the front dooor, foot between the garage and house and door out from the first floor. Codes are taped to one side of the door.