We booked this location after our rental in another location burned in the forest fires. Up to our departure, everything was wonderful. Perfect location, nice home, great amenities - everything we were looking for for our family Christmas ski trip. A day after leaving - 2 of our children came down with an extreme ski rash. What we thought was bed bugs, turned in to a nasty skin rash from a dirty hot tub. I immediately reached out to the owner. She blew it off with no sympathy or apology what so ever. She then went on to say it was caused by laundry detergent. We brought our own that we use at home so no chance for a reaction there. We ruled out bed bugs after talking to our doctor. I asked the owner for a copy of the last hot tub service report. She indicated that it had been serviced the day before our arrival. I again asked for a copy of it to be sent to me. She only provided me with a text of the Chlorine PPM, ph and alkalinity. I again asked for a complete copy, when was the last time it had been drained, sanitized and refilled with fresh water. I indicated that I have a Certified Pool Operator on my staff that would evaluate and get back with comments. To this day, I have yet to receive the report, let alone any further type of communication. Forget even getting some sympathy, an apology or anything. At the very least, the first encounter should have been, "oh my gosh, I am so sorry to hear that." DIRTY HOT TUB - DO NOT USE this LOCATION!