2/10 – Ungenügend
Christine M.
7. Aug. 2024
Gut: Sauberkeit
False Advertising!
Travelled to this area many times before. Familiar with properties in the area, many with gravel drives. Add made no mention of the road condition of the driveway. Four adults in a small rental car - took three attempts to get up the initial part of the driveway, each time having to precariously reverse back out. Reached out to host for help and she drove down to meet us. We followed her back up the narrow, pothole-ridden, unlit, almost 1km drive, bottoming out three times. Realizing there was no way we'd be able to navigate that drive on a daily basis (let alone at night in the dark with the steep edges) we had to find alternate accommodation. The add now reads "a road towards the cottage is a little rocky". Had I known this when planning I could've opted for a more appropriate rental vehicle or made the decision to find a different rental. When asked about this the host told VRBO that she had not had any communication with me until only hours before our arrival, when in fact I had messaged her over a week before our arrival telling her who would be travelling with me giving her every opportunity to mention the state of her driveway (with all correspondence confirmed in our VRBO chat). Hugely disappointing that the host was unwilling to accept responsibility and put the blame on us. We are always quiet, responsible, considerate travellers and losing out on that much money is not an easy decision to make. But the safety of our family (and of the rental car) had to come first.
Christine M.
Aufenthalt von 7 Nächten im Juli 2024