What follows is what I sent to their “team” on Sunday 5/22/22. I also sent pictures. I was told they are reviewing my complaints, we have been home for two days and have heard nothing from them. I wish I could include the pictures here.
I wasn't going to be "that person" but when one pays top dollar for a place, you expect to get what was at least advertised. I finally switched out the TV from the bunk bed room to the main bedroom as that TV's speaker is obviously blown, (no sound). It would have been very nice to have washcloths and a full length mirror somewhere in the house. The couch downstairs is so covered in stains and grossness that we didn't sit on it without first putting a beach towel down, also the table in downstairs living room is so covered in filth from people's feet that we didn't want to sit anything on it. Also the main bedroom walls have dirty foot prints, looks like someone had wild sex(more power to them) but not a visual I want to experience on the bed that I'm sleeping in. The fan in the main bedroom downstairs looks like it could possibly fall from the ceiling any day. Over all the house was clean other than that. The upstairs deck was nothing like advertised-no cushions and the metal chairs hit the back of your knees, so that you could only sit there for a few minutes at a time. No lounge like what was pictured with comfy cushions either. The North wall upstairs, window ledge was covered with termite wings and live ones were visible on the shade. We really think that we did not get what was promised from your ad. We do acknowledge that you were prompt at fixing the upper deck door, thank goodness as the only escape would have been the front staircase. Pictures to follow this text.