I have been a VRBO customer for over 10 years. Brian is the nicest, most organized, communicative, helpful and generous owner I have ever had the pleasure to work with. We had an illness situation en route to Italy, and Brian was extremely helpful with information about where to go to a pharmacy and doctor if needed, before we traveled from Como to Argegno. Above and beyond what is expected from a property owner.
The apartment is great, and the pool was a HUGE bonus during the recent heat wave. We did swim in the lake as well, which was in walking distance from the apartment. The local restaurants at the piazza are superb and the coffee/gelato were just as wonderful at those places. Everyone is so nice!
We did not have a car, but did find the bus very easy and helpful in getting some groceries in Lenno. Water taxi to Bellagio is very easy and a must do, even for a few hours to see a different area.
If Brian had properties in other locations, I would most certainly stay in them! You can't go wrong and he'll do everything he can to make your trip perfect. 5+ stars!!!