We have stayed at this propeety 7 times. Every time we are in Asheville, this is where we stay.
The main reason we stay is the pool. We have 3 young kids and that is the biggest selling point of a hotel.
Went to check in and the pool was closed due to damage. I get that can be out of their control, but we were offered no discount or anything to for this issue. Even though they have signs everywhere about how they will do everything to make your stay 100%.
The best they could offer was driving down the road to a sister hotel for their pool. Im not having my family of 5 undress, dress, undress, ect numerous times, then having to jump across Tunnel Rd to head back. An inconvenience like this should have been addressed with a discount or something.
Instead i was left with 3 young kids so disappointed they didnt get to swim, and that was the only thing they looked forward too. We were in town for work, and this was their highlight of the trip.
A hotel that cant care for their guests will not get repeat customers. We will find a new place to stay for our many trips to Asheville.
