2/10 – Ungenügend
Roland
27. Juni 2024
Verbesserungswürdig: Personal & Service
I unfortunately had a very bad experience at the hotel.
The reason being : the staff allowed itself to displace my belongings from my room without my permission. As a consequence, my arm clock got lost in the process. This is a huge violation of my privacy.
The reasoning behind their action was, as told by them, that I didn’t pay for my stay yet.
Whereas in fact it was one of their staff members that told me not to pay at my check-in and that I would be contacted during the week by one of his colleagues.
However I wasn’t contacted at all during my stay. Up to the moment when they decided to simply block my access card and displace my belongings.
When I went to the lobby, I, for sure immediately paid. But wondered why they didn’t contact me at all, but instead they chose to directly take my belongings out of the room. The staff person at the desk pretended that she had called me several times (when we checked at the call history of their devices, we could see that my number wasn’t called a single time nor did they try to contact me in any other way).
However, the manager contacted me a few days after my stay to apologize and to reimburse my lost clock.
Roland
Aufenthalt von 5 Nächten im Juni 2024
