6/10 – Okay
Susan
Mit der Familie gereist
24. Aug. 2024
Gut: Personal & Service
Disappointed
I really wanted to be happy with this hotel but we had problems galore-one tv didn’t work, the ac quit working, the bathroom wasn’t very clean, we found a bottle of lubricant under the foot of the bed, the fridge was frozen then melted and leaked. Once when we called about needing more towels TWICE we were hung up on and never got any towels until we went to the front desk.
We booked two queen rooms but when we showed up we got two queens. How does that happen? Who got our rooms and what if we weren’t okay with the substitution? Is it acceptable to give our rooms away and then not compensate us?
The advertisements say there is a restaurant on the premises but you can only order from the bar or room service for lunch and dinner, as the restaurant is closed for regular seating. There is a good selection for breakfast.
Pool area has dirty cushions and it was a mess.
Hotel needs updates-stains on our couch, dirty looking paint on the walls.
Oh and one last thing…if you need pillows that aren’t pancakes be sure to bring your own. I was miserable!
I thought Hiltons are supposed to have good standards. They used to years ago.
Most of the staff were awesome though.
Diedra at the bar is amazing. Some of the other staff were pretty special as well.
Location is good for cleanliness, things to do, and it’s walkable.
Susan
Aufenthalt von 4 Nächten im August 2024