4/10 – Schlecht
Elizabeth
Mit der Familie und kleinen Kindern gereist
26. Dez. 2024
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
This property is great if you’re looking to hole up in your room. But if you’re looking to explore Sigiriya Rock and/or safari, it’s too remote of a location off a winding side road and not very convenient. If that was the only issue, I’d be ok with it, but we had multiple issues during our stay: (1) AC in our room was broken and could not regulate the temp, so it was either very cold OR lukewarm; (2) so we kept the AC on, but realized there were no blankets, only a single sheet, which meant you were freezing by dawn; (3) AVOID A LA CARTE DINING at the restaurant - while the breakfast buffet is lovely, the dining staff are unable to follow simple instructions when guests are ordering meals off the menu and not per the buffet. For example, I ordered spaghetti with tomato sauce (spaghetti and penne were the pasta options), and they brought my daughter’s meal as a penne pasta… TWICE. So we had to wait. I ordered a beef burger with cheese (chicken and beef are options). They brought a CHICKEN cheese burger. At this point, 45 minutes had passed and they had only gotten my husband’s club sandwich correct, so I cancelled my meal (which I was still waiting for) and our dessert. At that point, the dining staff started arguing with me that I had definitely ordered chicken, suggesting I didn’t know what I ordered, which is insane. I don’t eat chicken burgers and never ordered it. You know something is wrong when the dining staff start arguing with you as to what YOU ordered.
Elizabeth
Aufenthalt von 2 Nächten im Dezember 2024