4/10 Médiocre
Elizabeth
Voyage en famille avec de jeunes enfants
26 déc. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
This property is great if you’re looking to hole up in your room. But if you’re looking to explore Sigiriya Rock and/or safari, it’s too remote of a location off a winding side road and not very convenient. If that was the only issue, I’d be ok with it, but we had multiple issues during our stay: (1) AC in our room was broken and could not regulate the temp, so it was either very cold OR lukewarm; (2) so we kept the AC on, but realized there were no blankets, only a single sheet, which meant you were freezing by dawn; (3) AVOID A LA CARTE DINING at the restaurant - while the breakfast buffet is lovely, the dining staff are unable to follow simple instructions when guests are ordering meals off the menu and not per the buffet. For example, I ordered spaghetti with tomato sauce (spaghetti and penne were the pasta options), and they brought my daughter’s meal as a penne pasta… TWICE. So we had to wait. I ordered a beef burger with cheese (chicken and beef are options). They brought a CHICKEN cheese burger. At this point, 45 minutes had passed and they had only gotten my husband’s club sandwich correct, so I cancelled my meal (which I was still waiting for) and our dessert. At that point, the dining staff started arguing with me that I had definitely ordered chicken, suggesting I didn’t know what I ordered, which is insane. I don’t eat chicken burgers and never ordered it. You know something is wrong when the dining staff start arguing with you as to what YOU ordered.
Elizabeth
Séjour de 2 nuits en décembre 2024