We have been renting on BHI for 17 years, so we have a lot of experience. We arrived the Friday prior to Memorial Day & stayed for two weeks. So, the busy season had not even started.
Washing machine got stuck in rinse cycle the entire time we rented, and would not go into the spin cycle. This is a royal pain when you have 8 people exercising, fishing & going to the beach.
Neither one of the golf carts was in full working order. One had nonfunctioning headlights so we couldn't drive it at night, & the other one broke down on day 3. They brought one replacement that wasn't any better.
The bathrooms had just been remodeled. However, the entire hallway bathroom flooded every time someone took a shower bc the sliding doors were not installed properly & would not stay closed. You had to physically hold the door closed with one hand. This is unacceptable. Besides, I had to launder a lot of towels in order to keep the floor dry, which takes us back to the washing machine issue!
Also, the primary bathroom shower door was not sealed or installed properly so there was a big puddle of water on the floor when you stepped out.
The kitchen knives are really bad. We had to purchase some bc we cook. TV in crofter bedroom does not work. Unfortunately, the primary mattress was terrible.
We chose TC bc of the dock & the pool. Mgmt team was polite, but this was completely unacceptable. We did inform them as issues arose. We will not stay in this unit again. This vacation was a lot of work