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Banff Caribou Lodge and Spa

3.5 star property
VIP Access

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Photo gallery for Banff Caribou Lodge and Spa

Children’s play area – outdoor
Lobby
Lobby sitting area
Corner Suite with Spa Bath | Room amenity
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

Map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪11 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪11 min walk‬
  • Banff Centre for Arts and Creativity
    ‪16 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Balcony

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Banff Caribou Lodge and Spa

Hotel with a full-service spa, in the vicinity of Lake Minnewanka
A full-service spa, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and Access to hot tub are on-site.
Banff Caribou Lodge and Spa offers 190 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
Banff Caribou Lodge and Spa's great location gets high marks from our customers. During your stay, you're just a quick walk from Victoria Glacier. Features include free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Treat yourself to massages, facials or body treatments at Red Earth Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and a playground
  • Guests like the accommodation for the comfy beds, spaciousness and overall comfort
  • 5.9 mi (9.4 km) from Lake Minnewanka and 12 mi (19.3 km) from Sunshine Village
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Banff Caribou Lodge and Spa offers its guests a full-service spa, Access to hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 765 square feet (71 square metres) and includes conference space. A fitness centre, spa services, and a vending machine are also featured at Banff Caribou Lodge and Spa. Free self parking is available.

This Banff hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1418 out of 2606 reviews
Rating 8 - Good. 670 out of 2606 reviews
Rating 6 - Okay. 340 out of 2606 reviews
Rating 4 - Poor. 108 out of 2606 reviews
Rating 2 - Terrible. 70 out of 2606 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub and sauna. Staff was friendly. Room was clean and quiet.
Stayed 1 night in Dec 2024

10/10 Excellent

Emily

Stayed 2 nights in Dec 2024

6/10 Okay

Kimberley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We liked the beds, the parking was plentiful and secure. Location is ok, a bit far from things but we knew that before we came as we've been here before. Rooms are a bit dated. Housekeeping was a 5/10, they made the beds and replaced towels but they didn't vaccuum or replace sugar and coffee supplies. The fridge in the room froze our drinks solid and I was surprised to discover there was no microwave. The absolute worst thing was the wood fire smell from the lobby fireplace that permeated the entire building and was so strong in our room it triggered a migraine our first night in Banff. We had to leave a window open and a fan going 24/7 to try and air out the room but it didn't help. If ruined our stay. It burned our noses and stung our eyes. I told the front desk about it twice and was told to open the window and if that didn't help to call back and they wouldn't put anymore wood on the fire, I did that, but it didn't help and they just started the fire back up shortly after it went out. I even emailed the hotel to see if I'd get a more compassionate response but they just said they'd send in an inquiry and to let them know if we needed help with future reservations. I'm very disappointed in the lack of care from staff. The hotel needs to fix the ventilation or stop using the fireplace.
Stayed 2 nights in Jan 2025

6/10 Okay

Sergej

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel, our third stay there. The wood fire they have in the lobby creates a lovely smell throughout the hallways and lobby. The hot pool is excellent after a long day. I found the parkade a bit tight for my truck, but overall a great option that won’t break the bank.
Stayed 2 nights in Jan 2025

8/10 Good

Sandra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I really liked the size of the hot pool. I didn't like that the sink in the bathroom drained very slow. It needed a good dose of Drano and/or a plunge to get it draining properly .
Stayed 1 night in Jan 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a short weekend getaway!
Stayed 1 night in Jan 2025

10/10 Excellent

Markus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Danelle

Travelled with family
Liked: Staff & service, amenities
Beds are poor
Stayed 1 night in Jan 2025

8/10 Good

Branin

Liked: Cleanliness, staff & service, property conditions & facilities
The room and amenities were very good for a reasonable price
Stayed 2 nights in Jan 2025

10/10 Excellent

David, Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Dec 2024

10/10 Excellent

Jorge

Stayed 2 nights in Dec 2024

2/10 Terrible

Rob

Disliked: Cleanliness, property conditions & facilities
If I could attach the pictures I took of the room I was in, it would definitely support our low rating of the condition of the room . When I brought it to the managers attention , her reply was “if you wanted modern amenities, this is not the hotel for you”…..WOW..!!!! I replied that I’m not looking for “modern” , I’m looking for a clean and well maintained room , which this hotel offers neither. This does not even touch on the sub par breakfast buffet that was offered. My recommendation would be to choose another hotel.
Stayed 3 nights in Dec 2024

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Theo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Stephen

Hot tub was excellent. Complimentary coffee/tea in the AM was so clutch!!! Awesome to have a quick cup before hitting the slopes. Thanks!
Stayed 7 nights in Dec 2024

10/10 Excellent

Ivondeep

Stayed 1 night in Jan 2025

8/10 Good

Koree

Liked: Cleanliness, staff & service, property conditions & facilities
The property is good
Stayed 1 night in Jan 2025

8/10 Good

Marilen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient. It’s near downtown area. There’s a lot of dining options around and public transportation is just in front of the property. The walls are too thin though that you can hear everything. Some maintenance can be done in the rooms, too ie, squeaky door in the washroom that hardly closes and broken shower head. We were just there for a short time so we didn’t bother asking for another room instead. Otherwise, it was a pretty decent stay.
Stayed 2 nights in Jan 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and helpful staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice .. respectable staff
Stayed 1 night in Jan 2025

4/10 Poor

Keenan

Stayed 1 night in Jan 2025

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Michelle

Stayed 5 nights in Dec 2024

6/10 Okay

Wayne

Liked: Cleanliness, staff & service
The only issue I had is the first night we stayed there. There was a fire place smoke smell throughout the building and when you're partially allergic to smoke, it's not a very good environment.
Stayed 2 nights in Jan 2025