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Otter Hotel

4.0 star property
VIP Access

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Photo gallery for Otter Hotel

Rooftop pool
Mountain view
Rooftop pool
Lobby
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Gym
  • 24/7 front desk

Explore the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪18 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Banff Centre for Arts and Creativity
    ‪19 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

  • Mountain view
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

  • Mountain view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

  • Mountain view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Otter Hotel

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
Along with a restaurant, this smoke-free hotel has a fitness centre and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a fireplace at reception and multilingual staff assistance.
Otter Hotel offers 174 accommodations with a safe and a hairdryer. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead. Housekeeping is provided on a daily basis.
2 hot tubs are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Otter Hotel, you're just a quick walk from Victoria Glacier. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include a car charging station, multilingual staff and a lift
  • On-site recreation includes a gym and 2 hot tubs -
  • Just a 3-minute drive from Banff National Park Information Centre and a few minutes from Banff Lake Louise Tourism Bureau
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness centre. Otter Hotel also features multilingual staff, a fireplace in the lobby, and a lift. Free self parking is available.

This 4-star Banff hotel is smoke free.

Good Folk – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 168 out of 216 reviews
Rating 8 - Good. 32 out of 216 reviews
Rating 6 - Okay. 10 out of 216 reviews
Rating 4 - Poor. 4 out of 216 reviews
Rating 2 - Terrible. 2 out of 216 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Annie Yi Ting

Stayed 2 nights in Dec 2024

8/10 Good

Annie Yi Ting

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean and new hotel in Banff. Service was great and the restaurant downstairs was delicious. Free transit pass to go to the center of the town. Only downside was there was no garbage cans in the room and the conditioner in the shower was not working, but everything was addressed as soon as it was brought up. I highly recommend it.
Stayed 1 night in Dec 2024

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities
I have only one dog with me and stay one night but they wrongfully charged me three times
Stayed 1 night in Dec 2024

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Dec 2024

10/10 Excellent

Candice, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. Area is nice. Quiet.
Stayed 1 night in Dec 2024

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Erik

Stayed 1 night in Jan 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Jason

Stayed 3 nights in Dec 2024

6/10 Okay

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A little too expensive for what you get. Noisy in the halls / other rooms.
Stayed 3 nights in Jan 2025

6/10 Okay

Audrey

Travelled with partner
Liked: Cleanliness, staff & service
Paper thin walls, we could hear everything in surrounding rooms and in the halls. Made it hard to sleep. Uncomfortable overstuffed pillows. Service was excellent. The in-hotel restaurant is pretty good (not amazing). Convenient location. Free bus passes made travel easy. Probably wouldn’t stay again but we had a nice time.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Dec 2024

10/10 Excellent

Theresa

Stayed 1 night in Jan 2025

10/10 Excellent

Jaeden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Niiki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stroll to downtown and immaculate rooms. Would totally stay again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Lee

Stayed 1 night in Dec 2024

10/10 Excellent

HEATHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Marlon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! As a first timer it was a great experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Kassem

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Dec 2024

6/10 Okay

Sara

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

QINGLING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Samih, Edmonton

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is still new and not all the facilities are open
Stayed 2 nights in Dec 2024

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Annette

Stayed 2 nights in Dec 2024

10/10 Excellent

Arbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed that didn't have gym yet
Stayed 1 night in Dec 2024