4/10 – Schlecht
Louis D., Ok
6. Sept. 2023
Gut: Sauberkeit
Nice with many problems
Once we got to the apartment, we did not know how to gain access to the unit. Our taxi cab driver had to help us by speaking to the owner of the unit. Umberto gave the taxi driver instructions on how to get the key. The key was in a lock box which was difficult to open. Once we got into the unit we discovered that we had no instructions on how to use any of the appliances, internet and air conditioning. Upon attempting to take a nice hot shower we discovered that there was no hot water. Umberto, the property manager, was not able to get anything fixed until 2 days after our arrival, not to mention that he had a very poor attitude. We requested a refund for the two days, which we did not have all the promised services, however, there was never a response regarding this issue. In addition, most of the electrical outlets do not work, which were never fixed.
Louis D.
Aufenthalt von 5 Nächten im August 2023