I was heading to Bend with a group spread out at a few different properties for an outdoor adventure weekend, something we do 1-2 times a year. With the nearby wildfires the AQI in Bend the night before and day of our trip was reading 800 in some areas, averaging 300 throughout the duration of our would-be trip. An AQI of 300 is dangerous for anyone, but I am also pregnant and traveling to this kind of AQI would be a serious health risk.
Due to the smoke, all activities booked, other properties our friends had rented and airlines refunded us without issue. This property however would not. They offered (and did) refund us the cleaning fee and damage waiver but said if no one else booked the house over those nights they would not refund us. Obviously, no one was going to book the house when the AQI in Bend was 300. They said they would only refund us if there was an evacuation order for the area the house was in.
When I called to speak to someone and explained the situation the woman on the phone was extremely rude. I said that the AQI map I was looking at showed areas of Bend at 800 and that I was pregnant and it would extremely unsafe for us to travel. She responded with "Well I am downtown in the middle of Bend and it is actually in the 300s right now". Which is still toxic! It is absolutely ridiculous to me that the health of their guests is not a priority. We have already rebooked our trip and our entire group will not be booking a property at Arriived ever again.