First, there is nothing terribly wrong with this place. It's cozy, with a lovely deck and a perfect location--remote enough to feel like a vacation, connected enough to have great wi-fi and cell signal and just a short drive from Berkeley Springs.
However, there are a lot of little things wrong with this place that stop it from being great:
- When we arrived, the bed in the master bedroom was unmade. After some sleuthing, we found the sheets and towels for that room in the dryer. We weren't pumped to start our vacation by making a bed.
- The dishwasher had not been emptied--another start-of-vacation chore we did not anticipate or enjoy.
- I paid $15 to reserve a high chair, but there was no high chair to be found. I contacted the management company for a refund but, 11 days later, have not heard a response.
- The drip coffee maker was broken. The Keurig machine may have worked, but we did not purchase any k-cups to test this out.
- All of the Xbox controllers had dead batteries, so they were unusable until someone ran to the store.
- The dining table is extremely shaky, making it a little scary to use our clip-on travel high chair (which we had to use in lieu of the missing reserved high chair).
- Very little toilet paper was left for us--just a little left on the roll in each bathroom, with no spare roll. Luckily one of us noticed in time to run to the store before tragedy struck.
- The A/C is a wall unit in the living room and in the master bedroom. The living room unit is very loud, making it difficult to watch TV with it on. It also doesn't do much to cool the back bedrooms, making the rather warm in summertime.
- Use of the community pool requires a pool pass. The pool pass is hanging above the table near the door, but none of the written materials provided discuss the pool pass. We had to walk to the pool, get rejected, walk back, and look around for it before walking back. It would have been nice to have the pool pass explained ahead of time.
- The requested check out process is rather lengthy and involves stripping the beds, starting the laundry, loading and starting the dishwasher, and taking out the trash. This isn't terrible, but given how little was done before we arrived, it made me wonder what exactly is done between guests.
None of these items was a total dealbreaker, but it's a shame that the renter hasn't made these easy fixes to take their cabin from good to great.