I have never been more disappointed with a rental unit from HomeAway than we were with this stay. The location is fantastic—right on the beach, gorgeous view, within the Sea Colony residences so lots to do. The condition of the condo and the cleanliness was deplorable. I couldn’t believe the rental company was allowing tennants to rent without upgrades. For example, the cabinetry in the kitchen literally was crooked and looked as if it could fall off the wall at any moment. There was mold on all of the shower heads and every single vent in every room.
When we first walked in, I immediately noticed that the floors hadn’t been vacuumed from the previous tenant (sand everywhere, hair on the floors in the bathrooms) and that the linens hadn’t been washed (the comforters were literally yellow and the sheets had stain spots on them). So we called ResortQuest and told them all of this and they said I could throw the comforters in the wash and they would have someone out to bring new sheets and re-clean, soon. Because that’s what I wanted to do after a 5 hour drive with a 2 and 4 yo, wash linens that should have been cleaned prior to my arrival. To make things worse, the woman who showed up to clean did not vaccuum and when her boss arrived and I pointed this out, her boss proceeded to open the door to the utility closet to show ME where the vacuum was. Because the cleaner and linen folks are different, we didn’t get the clean linens until after 7pm (my 2 yo didn’t nap and this was pasts his bedtime which I implicitly told the woman who took my info at ResortQuest).
For as expensive it is to rent at sea Colony for just one week, my expectations were that the place was at least as clean as a hotel room. I spent the entire first day and the beginning of the second morning cleaning the condo so that it was livable. Our allergies were through the roof (we are all allergic to dust and mold) and as I mentioned earlier, there was mold all over the condo. If the linens weren’t washed, you know the drapery has probably never been touched (confirmed when I opened the blinds in the master and a cloud of dust hit me in the face). It was disgusting. I’ll never rent from a ResortQuest-maintained place again.