Our stay at Winterland Chalet in Big Bear was absolutely fantastic! From the moment we walked in, we were impressed by how cozy and well-appointed the home was. Every detail was carefully thought out – fluffy towels, hotel-quality bedding, and a well-stocked kitchen with everything you need to cook a great meal, all contributing to a warm and inviting atmosphere that made us feel right at home.Check-in was a breeze, and Jen made communication so easy, ensuring the entire experience was smooth and stress-free.We brought our 95lb dog, Darcy, with us, and the property was perfect for her. It felt completely safe and secure, and they had all the little things covered – like a dog chew gift, and small dog bowls that we used for water. If you have a larger dog like we do, I suggest packing some larger dog bowls. The backyard was adorable, giving our pup plenty of room to play while we relaxed in the peaceful setting.The thoughtful welcome gifts were a lovely surprise – a bottle of wine to enjoy by the fire and lip balm to keep us protected from the dry, snowy conditions.The jacuzzi was another highlight. It was sparkling clean, well-maintained, and perfect for relaxing while surrounded by the serene, snow-covered landscape – a truly special way to unwind.This home is the perfect spot for a relaxing getaway, and we can’t wait to return. We highly recommend Winterland Chalet to anyone looking for a charming, comfortable, and pet-friendly place to stay in Big Bear!