Although this property was spot on for it's great location, we did NOT find it up to par for the amount paid! This property is managed by Big Bear Vacations and any communication you have on the VRBO app is coming directly from VRBO and not Big Bear Vacations (be warned). A couple of days before arrival, I sent a message on the VRBO app asking for an early check-in of 12 noon instead of 4pm. The response was that we could check the status on the day of check-in and determine then. On the day of check-in, I sent a text on the app this time for a 2pm check-in. Eventually, I was told that the "vendor" was contacted and it was confirmed that the cabin should be ready around 2pm (each time the messages were signed by Big Bear Vacations). However, upon arrival at the Big Bear Vacations rental office, the front desk associate said an early check-in was not possible during their peak season, but he would try to do his best to see if it was possible. After showing him my text on the VRBO app, he took a pic of it and said that VRBO should not have made that promise and that communication was not directly from Big Bear Vacations. Ultimately, we waited until about 3:50pm to check-in :( We had food items that needed to go in the refrigerator promptly! The house appears much smaller in person and we found it to be dirty. We have pictures of the hand prints left on walls and dog fur, pine needles, and hair and lint on sheets! The Big Bear Vacations cleaning crew fell short of their duties! We did request a cleaning and sheet replacement the next day and it was just minimal and barely sufficient. Except for the King-sized bed and bathroom which was beautiful, we found the other beds to be very uncomfortable (hard and lumpy) and the queen bedroom on the lower level was an ice cave. The kitchen was not well-equipped. We needed a liquid measuring cup and it had only one large skillet. If you want to do pancakes and bacon for a group, good luck. Although we had a good time in Big Bear and made the most of our time as a family, this property is sub-par and waaay overpriced! We had beautiful accommodations in premium South Lake Tahoe in 2019 and paid much less for 4 nights!