I booked this property approximately 1 month prior to my stay. There was no communication from them until the day prior to my stay confirming my booking “get ready for your trip” message and address of property. After driving all day, I realized I had not been sent access information. I spent 3 hours calling, messaging host and chatting with virtual agent with no answer or resolution to why I had not received access and how this issue could be resolved. There was an hour wait on phone to talk to someone and was automatically disconnected several times. After no luck, at 8pm I was desperately trying to find last minute pet-friendly accommodations which was difficult. I was also unable to cancel booking with this VRBO, managed by Evolve property management. I now, 3 days later have not heard from anyone except this message “how was your stay?” Unbelievable!!