This property location was exactly as we had hoped - in the historic North End within walking distance to Hyde Park as well as downtown. It was clean, comfortable and had everything we needed, as well as a small fenced courtyard area for our pup. Parking was adequate, and no one was in the upstairs unit so it was quiet as well. This was all worth a 5 star review!
Unfortunately communication, ease of check in and management assistance is a 1 star. When we arrived the electronic combination lock did not work. We got in once, brought all our belongings inside, left on foot to grab a carry out meal only to be locked out upon returning. We sat outside for literally hours, calling, texting and emailing for assistance. The property management (Habitue?) appears to be an answering service that does not have the ability to do much. A different person answers each time you call, with the exact same script. They just kept giving us the same code to try. The kind lady that finally was able to help us was located overseas and was not familiar with the property. She sent a locksmith, who eventually was able to pick the lock. He made us an emergency key and by 10:15 pm the issue was finally resolved.
The owner did send us a text late Sunday evening with apologies. We requested a discount because we basically lost the Saturday night of our short 4 nights stay. To his credit he issued us an approximate 10% discount, which really didn’t feel like much.