Here is the letter we sent to the agent Vacasa and VRBO but, as of yet had no reply.
This booking was made as a special occasion visit to Florida to celebrate a family members special birthday, who resides in Florida.
This booked villa was chosen for it facilities, specifications and location. I will outline below, in Bullet point format, the list of issues that unfolded.
- all towels in the entire villa were wet and unusable.
- The twin beds duvet covers - one had brown stains on it and the other had a large blood stain. Despite this the beds appeared to have been made ready for our use.
- The swimming pool was unusable as the water was of a dark, murky green colour. Not bright blue and clear. , upon closer inspection, had broken toys and goggles left in the shallow end which were just visible. The deep end floor was not visible at all. There was a plastic bottle and plastic food wrapper drifting in the pool with an inflatable ring.
- The large privet hedge that divided the house directly from the property behind our villa was non existent. In all photo’s Vacasa provide on line, there is a hedge that provides privacy between the two properties. This villa was booked for this specification for our privacy from other villa owners, when using the pool.- Spare bedding provided in the bedroom cupboards was wet!
- the entire villa floor is filthy. All persons feet were black after a few steps in any part of the villa. Clearly not cleaned for a long period of time.I could go on!