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The Highlands at Sugar

3.0 star property

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Photo gallery for The Highlands at Sugar

Balcony
Apartment, 1 Bedroom | Laundry
Fridge, microwave, oven, stovetop
Flat-screen TV, fireplace, DVD player
Flat-screen TV, fireplace, DVD player

Reviews

8.2 out of 10
Very good

Popular amenities

  • Dryer
  • Washer
  • Fireplace
  • Gym

Explore the area

Map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604
  • Sugar Mountain Resort
    ‪13 min walk‬
  • Hawksnest Tubing Park
    ‪19 min drive‬
  • Grandfather Mountain
    ‪24 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

Terrace/patio

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | Flat-screen TV, fireplace, DVD player

Apartment, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Twin Room

Balcony

Twin Room

  • Studio
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

Similar properties

Exterior

Best Western Mountain Lodge at Banner Elk

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, (1002)
The price is CHF 187
for 1 room
includes taxes & fees
10 May - 11 May
Best Western Mountain Lodge at Banner Elk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Highlands at Sugar

Family-friendly apartment with fitness centre and indoor pool
This smoke-free apartment building features an indoor pool, a fitness centre and Access to hot tub. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, an arcade/games room and barbecues. Each apartment boasts a fireplace and offers free WiFi and a kitchen. Guests will appreciate conveniences, such as a washer/dryer and a fridge, while a flat-screen TV with satellite channels and a DVD player provide a bit of entertainment. Housekeeping is not available.
The Highlands at Sugar offers 57 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Accommodation at this 3-star apartment has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

This Banner Elk apartment provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include coffee/tea makers and an iron/ironing board.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Highlands at Sugar. During your stay, you'll be within walking distance of Sugar Mountain Resort. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool. This comfortable apartment building has 57 apartments. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and a fireplace
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include laundry facilities, a fireplace at reception and a vending machine
  • On-site recreation includes a gym and a playground
  • Just a 3-minute drive from Sugar Mountain Resort and 6 minutes from Sugar Creek Gem Mine
The Highlands at Sugar offers its guests an indoor pool, Access to hot tub, and a fitness centre. Public spaces have free WiFi. Barbecue grills, a vending machine, and an arcade/games room are also featured at the family-friendly The Highlands at Sugar. Free self parking is available.

This 3-star Banner Elk apartment is smoke free.

Languages

English

Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping service
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:30 AM - 5 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Property is also known as

Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations

The Highlands at Sugar Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 319 out of 729 reviews
Rating 8 - Good. 237 out of 729 reviews
Rating 6 - Okay. 96 out of 729 reviews
Rating 4 - Poor. 44 out of 729 reviews
Rating 2 - Terrible. 33 out of 729 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ray

Liked: Cleanliness, property conditions & facilities
Although I rated this stay “excellent” there were two minor issues that occurred. 1. The unit above was occupied & while there was no other noise present the footsteps of the occupants were very noticeable. It was difficult to go to sleep. 2. The hot tub amenity on Wednesday was wonderful ( approx 102-104 F.), but on Thursday the water was more like in the 70s F.temperature was in the 70s F. 3. Everything else was wonderful & exceptionally clean!
Stayed 3 nights in Jan 2025

6/10 Okay

Michael

Liked: Cleanliness
Stayed 3 nights in Jan 2025

8/10 Good

Jessica

Liked: Cleanliness

Clean, great location, but bad mattress & outdated

We did not get the unit that the pictures had shown. Our unit was very outdated, and the mattress was horribly uncomfortable. It was very clean, however, and the location was great.
Stayed 2 nights in Jan 2025

6/10 Okay

Audrey

Travelled with family
Liked: Room comfort
Disliked: Cleanliness

Good-sized apartment, but Kitchen items are DIRTY

The staff contacted us by phone before our arrival, which was helpful because we were arriving late at night. The property was spacious and had a good kitchen and kitchen appliance/utensils. The roads to the property was well-maintained, even with a snow storm. There's a bus that takes renters to Sugar Mountain ski resort. The biggest issue for me was ALL the KITCHEN ITEMS - plates, bowls, utensils, pots, and pans, etc. had stuck-on dirt and needed to be scrubbed before use. Other issues include: there was not enough toilet paper left in the property, especially because cleaners don't come in nightly from whom we can ask for these things. The floors upstairs were uneven. There was a hallway closet on the loft was left broken. If we had younger children, it could cause an accident. There is a definite draft and a hole from below the stairs where you can see the closed-off storage area below the apartment. There is also a draft I the bathroom as well as uneven floors, which can again be dangerous. There is also a draft coming in from the 2 sliding doors to the back porches. The "curtain" hanging over the sliding doors are shower curtains (and so cannot really deal with the draft). There was no salt left in the front door storage area nor a shovel to deal with the snow that blows onto the steps/front of the apartment doors.
Stayed 3 nights in Jan 2025

10/10 Excellent

Atanas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet place. Older buildings but have a charm to them. Very clean and spacious. Overall a good stay at a reasonable price.
Stayed 2 nights in Jan 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property for The money
Stayed 3 nights in Jan 2025

10/10 Excellent

Yadira

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Bryan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The unit was incredibly dirty with previous visitors dirty laundry under the couch and around the unit. Also, dirt, food, and a dirty q-tip was found when asking the sofa bed.
Stayed 2 nights in Jan 2025

10/10 Excellent

gar

Liked: Cleanliness, property conditions & facilities
Nice having the veiw and the fire plave and being so close to the snowboarding area
Stayed 2 nights in Jan 2025

10/10 Excellent

Latasha

Liked: Cleanliness, property conditions & facilities
My family and I booked this cabin last minute for my granddaughter's birthday, and let me say it exceeded my expectations. The view is absolutely breathtaking and the property is well maintained. Although the staff is not on the property after 5:00 pm, however they do provide an after hours phone number. They are quick to respond and assist
Stayed 3 nights in Jan 2025

2/10 Terrible

john, Takoma Park

Stayed 2 nights in Jan 2025

10/10 Excellent

Keith

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
Nice quiet secluded property. Not overcrowded. Great gentle mountain culture.
Stayed 2 nights in Jan 2025

10/10 Excellent

Emina

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Rony

Travelled with family
Liked: Cleanliness, room comfort

Excellent

Everything good
Stayed 2 nights in Jan 2025

8/10 Good

Randy

Stayed 2 nights in Jan 2025

10/10 Excellent

Ligia Helena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
That is my second time over there, and this place is awesome!
Stayed 2 nights in Jan 2025

6/10 Okay

Minelly

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

joannet

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Quentin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
For the price the location is awesome, I'll definitely be staying there again
Stayed 2 nights in Dec 2024

10/10 Excellent

Felcy pavithra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well stocked kitchen, close to sugar mountain resort, lovely views of the surrounding mountains
Stayed 3 nights in Dec 2024

10/10 Excellent

Nickole

Liked: Cleanliness, property conditions & facilities
I came to snowboard it’s a beautiful place is big is clean everything you need. I have three boys ranging from 17 to 25 and myself single black girl was happy. I just got home but the mountain itself it’s not too high if you want to drive your car no need for a rental is still in the mountain but everything is close. All the fun things to do is close I was at blowing rock sugar mountain and beach mountain. If you go and skateboard in a snowboarding or even tubing, bring you some warm stuff from home so you don’t have to buy the expensive $30 gloves or $40 shades go food shopping and you can save some money. The kitchen had everything you need. I felt home full kitchen, two bedrooms, two bathrooms two couches that had beds. Also, we were comfortable if I ever did this again I would come to Sugar Mountain in the Highlands.
Stayed 2 nights in Dec 2024

8/10 Good

michele

Travelled with family
Liked: Cleanliness, room comfort

Breath taking views!!!

We stayed in a 2 bed, 2 bath town home at the top of Sugar mountain. The views were breath taking! The place itself was very spacious. It could do with some remodeling in the kitchen and throughout the apartment but was really not a big deal for us. The ladies working the office were very friendly and accommodating! My daughter really enjoyed the game room and hot! We would definitely stay again!
Stayed 3 nights in Nov 2024

2/10 Terrible

Evan

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

rogers

Liked: Cleanliness
Stayed 3 nights in Jul 2024