The location is fabulous. Great location easy to get around Boston from here.
The management company was hard to get a hold of by email, we were traveling with only using wifi and could not phone them. when we borrowed a phone it was easier.
The pre check in process was ridiculous, we were sent about 7 emails with forms to fill out, turns out they only actually wanted one form filled out, but we had to sort through all of that, and then while we were travelling we had more forms to fill out before they would give us the check in instructions. they had also sent directions to the key cafe.
Two issues here. First the key cafe was at least a 17 min walk from the apartment. we ended up taking a cab to get there, which was an extra cost for us but we could not drag our bags through Boston and back to get a key, I also did not want to leave my wife alone with our bags while i went for the key. they also never did send an email with the key cafe code or apartment number in the building, so I had to call them twice for this information. I am not sure if this is normal, but in the times we have used VRBO, it has never been this complicated. ( we just used VRBO in Nashville and it was a breeze)
This may seem minor but is a huge inconvenience and not easy when in a new city.
The place not a high star, there is a hole in the bathroom ceiling, a bunch of items in the closet for storage. I don't think it was advertised that it was on the second floor with no elevator.