I would say our experience was not the norm, but I do feel that a review is warranted. Three hours before we arrived we were informed that the hot tub and thermostat were broken and the heat would come on/off with the breaker. We didn’t realize that the heat had never been turned on until we woke up in the morning and the house was 56 degrees. We contacted the host and then she gave a detailed description of where the breaker box was (located behind wall art) and which breakers to switch. We should have been given those instructions from the start. The technician came for hours but could not fix the problem and said she would be back later. The heat then was permanently off for 24 hours and the house freezing again. We contacted the host and the technician came back and turned the heat on, then came back later for 4 hours to permanently fix the problem. Overall, we wanted a relaxing vacation visiting with family we rarely see, but that did not happen. We were told more technicians would be coming on our last full day to fix the hot tub, but we ended up leaving early. So, 4 of the 5 days we had technicians at the house, for multiple hours at a time. At the end, the host asked us for a 5 star review of our experience for the “well-being of her family” which shocked us.