Second stay at this house. The plusses are that the property is stunning, the house is large and good for groups, the pool is great, the kitchen is well-stocked with dishes, pots and pans and the management company is responsive. We called on a Saturday evening when the air conditioning stopped working and they sent someone out right away. The house is dated, but the photos online show it exactly as it is so no disappointment there. But there are negatives. After we stayed here last year, rather than give a negative review, I sent a private message to the management company, telling them that for a house that costs thousands to rent for a week, I would expect them to offer more than one roll of one-ply toilet paper per bathroom per stay, and some soap, shampoo and conditioner in the showers. The answer was that they would pass along the message. Unfortunately, this year, the house offered even less. There was still only one roll of toilet paper per bathroom and they through in packs in each bathroom with soap, and a small bottles of shampoo, etc., the kind you would find in a Days Inn for one night (I get that this is in the fine print, but again, for the amount they charge, would it kill them to leave enough toilet paper and personal products for the week?), there was no dishwashing liquid, sponges or paper towels in the kitchen, a lot of the pots and pans in the cupboard were dirty, there were dirty throw pillows on the beds, and several of the lamps in the bedrooms didn't work. There were only three beach towels in the basket by the pool for a house that advertises it sleeps 12. This house could be so much more with a tiny spend and a little effort by the management company.
Date of arrival - April 5, 2023
Reservation ID #14409