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Residency Hotels Astor Metropole

3.5 star property

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Photo gallery for Residency Hotels Astor Metropole

Exterior
Lobby
Room amenity
Outdoor pool
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Pool
  • Parking available
  • Housekeeping
  • Laundry

Explore the area

Map
193 Wickham Terrace City, Spring Hill, QLD, 4000
  • Roma Street Parkland
    ‪6 min walk‬
  • Queen Street Mall
    ‪7 min walk‬
  • Brisbane City Hall
    ‪7 min walk‬
  • Brisbane, QLD (BNE)
    ‪24 min drive‬

Room options

View all photos for Deluxe Double Room

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Twin Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Studio

Premium bedding, pillow-top beds, in-room safe, desk

Studio

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

Premium bedding, pillow-top beds, in-room safe, desk

Studio

  • Sleeps 1
  • 1 Single Bed

Similar properties

Room

LyLo Brisbane

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
4.6 out of 5, Wonderful, (43)
The price is CHF 130
for 1 room
includes taxes & fees
20 Feb - 21 Feb
LyLo Brisbane

About this property

Residency Hotels Astor Metropole

Hotel with a 24-hour front desk, a short walk to Roma Street Parkland
Along with an outdoor pool, this smoke-free hotel has self parking and conference space. WiFi in public areas is free. Additionally, concierge services, laundry facilities and a 24-hour front desk are on-site. Change of towels is available on request
Residency Hotels Astor Metropole offers 142 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Residency Hotels Astor Metropole, you're just a quick walk from Roma Street Parkland. You'll find features such as free WiFi in public areas, plus an outdoor pool and a meeting room.
  • Free WiFi
  • Wired Internet for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Within a 10-minute walk of Roma Street Parkland and Queen Street Mall
As a guest of Residency Hotels Astor Metropole, you'll find an outdoor pool, a terrace, and a vending machine. Event space at this hotel measures 237 square feet (22 square metres) and includes conference space. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Residency Hotels Astor Metropole. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Brisbane hotel is smoke free.

Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Farsi, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (AUD 5 per day)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 14.90 per night)
  • Limited on-site parking

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 237 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 25.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay
  • Breakage deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired Internet: AUD 5.00 per day (rates may vary)
  • Self-parking fee: AUD 14.90 per night
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: AUD 25.0 per night
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Astor Metropole
Astor Metropole Spring Hill
Citiline Astor Metropole
Residency Hotels Astor Metropole Hotel
Residency Hotels Astor Metropole Spring Hill
Best Western Astor Metropole Hotel Apartments
Residency Hotels Astor Metropole Hotel Spring Hill

Residency Hotels Astor Metropole Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 201 out of 1001 reviews
Rating 8 - Good. 436 out of 1001 reviews
Rating 6 - Okay. 229 out of 1001 reviews
Rating 4 - Poor. 100 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ashley

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Fawlty Towers ain't got mothing on this chaos! Clueless guy on reception couldn't find any reservations. Fire alarm sounded repeatedly. Garage door went psycho. Pool was out of order. Plaster hanging off the verandah ceiling. If you want comedy of the absurd this is your place otherwise avoid.
Stayed 1 night in Mar 2023

4/10 Poor

Hyeonjeong

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
was told he wanted to charge me $400 deposit also , he spent good 1-2 hours being rude to me refusing my room that I HAD PSID FOR AT 12-2 am in the morning when I had work and was exhausted TRULY AWFUL EXPERIENCE AND I AM APPALLED AT AWFUL CUSTOMER SERVICE AND HIS REFUSAL REFUND EVEN THOUGH NO ROOM GIVEN ! I have never been so badly treated ! Spoke two other people guest at hotel whom both said he was awful them also ! One said they had broken aircon and was refused to be given a fan! disgusting ! I will tell all I can not book thru ur hotel the worst !

4/10 Poor

Eashan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff, dirty out dated ugly rooms
Stayed 4 nights in Sep 2022

4/10 Poor

Andrew

Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend - old and dated, fitted out in the cheapest possible way Staff were average at best Would not book again
Stayed 1 night in Nov 2022

2/10 Terrible

Carolynn

Disliked: Cleanliness, amenities, property conditions & facilities
There were bugs in the room, a general uncleanliness of the linen and the wifi was barely functioning
Stayed 4 nights in Nov 2022

10/10 Excellent

Dashar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the city, great view.
Stayed 3 nights in Oct 2022

10/10 Excellent

Gregory

Stayed 1 night in Oct 2022

2/10 Terrible

Neil

Stayed 1 night in Oct 2022

6/10 Okay

Garth

Travelled with family
Liked: Cleanliness, staff & service
location very good dated, but 3 starts so ok aircon didn't work
Stayed 1 night in Sep 2022

2/10 Terrible

Bowen

Stayed 1 night in Sep 2022

4/10 Poor

Kimberley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
we stayed on the 15th floor in the room that was located right next to the trash shoot. it honestly stunk so bad, it went throughout the whole room
Stayed 2 nights in Sep 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, poor hotel.
Disappointing stay. Feel like they have increased the price to take advantage of the housing issues in the city. The apartment was not clean, infested with tiny spiders and ants, everything is old and dated. Kitchen equipment was dirty with old food. Staff just rather rude in every interaction. Wifi does not work in the room. Highly deceiving pictures listed on hotels; not representing the quality of the room. Way overpriced for what you get. Other guests at the hotel were equally dissatisfied when we spoke to them (multiple groups). The location is fantastic though.
Stayed 3 nights in Sep 2022

6/10 Okay

Phillipa

Disliked: Amenities, property conditions & facilities
Parking was one of the worst experiences ever. I almost fell down holes getting stuff out of car. Very unsafe, don't know how it lasses inspections.
Stayed 1 night in Sep 2022

8/10 Good

Andre

Stayed 1 night in Sep 2022

2/10 Terrible

Gillan

Business traveller, Travelled with partner
Liked: Staff & service
One and a half hours to check in at midnight. Hotel notified
Stayed 1 night in Sep 2022

6/10 Okay

Hailey

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

6/10 Okay

gaik

Basic hotel
I would not rate this a 4 star but rather a 3 star hotel. Impressive front entrance but hotel is old. Location to city is good. TV channels is limited and wifi is weak. Suit someone who just go out for the day and return at night just to sleep. Reception staff not the friendliest. Did not have hot water on my last day which I reported to the manager.
Stayed 4 nights in Aug 2022

10/10 Excellent

Colette

Stayed 1 night in Aug 2022

4/10 Poor

Franca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 1 night in Jun 2022

8/10 Good

Renee

Stayed 2 nights in May 2022

6/10 Okay

Trudy

Disliked: Staff & service, amenities, property conditions & facilities
For the price i was very dissapointed with the service. Room was outdated but comfortable.I was away from my room from 7am - 5pm n the room had not been serviced. The cleaners did arrive after i got back which was inconvenient. They changed towels only and left behind terrible BO. The restaurant n bar were both closed n have been since covid and wasnt informed. Wouldnt stay again.
Stayed 2 nights in May 2022

2/10 Terrible

Saskia

Stayed 1 night in Apr 2022