6/10 Okay
Heather, McHenry
23 Feb 2025
Disliked: Cleanliness, property conditions & facilities
The manager said was very nice. The problem with this property is the limited front desk service and how you collect your key. It’s literally in an envelope with your name on it at the front counter or behind a small door near the entrance that isn’t even securely locked. Additionally, the rooms don’t have a deadbolt or latch on the inside that you can add as extra security. I used one of the luggage racks to place in front of my door, just in case someone did come in. The rooms are very outdated. They need to be painted touched up on walls that were chipped doors are chipped, the bathrooms have tiles that are loose, you can see holes where fixtures were once hanging and had been moved. I am glad I didn’t spend the extra money for a front view room Because I ended up being put in one on the fourth floor and while the room was very large you had to climb up a small ladder to a mini loft to see out the window. I expected there to be a restaurant and breakfast on site in the building and there is not. The breakfast is a set menu that is across the plaza next to the Starbucks, which is OK but it’s still not on site and you have to leave the property. Again the manager was very nice, but would I stay again at this property no.
Heather
Stayed 3 nights in Feb 2025