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SureStay Hotel by Best Western Buena Park Anaheim

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western Buena Park Anaheim

Desk, laptop workspace, blackout curtains, iron/ironing board
Outdoor pool, pool loungers
Property amenity
Exterior
Free daily continental breakfast

Reviews

6.0 out of 10

Popular amenities

  • Hot tub
  • Pool
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Buena Park, CA
  • Medieval Times
    13 min walk
  • Knott's Berry Farm
    2 min drive
  • Knott's Marketplace
    3 min drive
  • Orange County, CA (SNA-John Wayne)
    23 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

The Buena Park Hotel & Suites

Pool
Parking included
Free WiFi
Air conditioning
3.6 out of 5, Good, (981)
The price is CHF 81
for 1 night
includes taxes & fees
11 Dec - 12 Dec
The Buena Park Hotel & Suites

About this property

SureStay Hotel by Best Western Buena Park Anaheim

Hotel connected to a shopping centre in Buena Park with free breakfast
Along with an outdoor pool, this hotel has Access to hot tub and a 24-hour front desk. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, multilingual staff and a vending machine are on-site.
SureStay Hotel by Best Western Buena Park Anaheim offers 50 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. 37-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site.
With your stay at SureStay Hotel by Best Western Buena Park Anaheim, you'll be connected to a shopping centre and within walking distance of Medieval Times. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a car charging station, multilingual staff and a lift
  • 13 minutes by foot from Medieval Times and a 2-minute drive from Knott's Berry Farm
SureStay Hotel by Best Western Buena Park Anaheim offers its guests an outdoor pool and Access to hot tub. WiFi is free in public spaces. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly SureStay Hotel by Best Western Buena Park Anaheim. Free self parking is available.

Smoking is allowed in designated areas at this Buena Park hotel.

Guests are served a free continental breakfast daily from 7:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 45.00

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 45.00

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cots (infant beds) are available for USD 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 45.00 (subject to availability)
  • Late check-out fee: USD 45.00 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Property is also known as

Portola Buena Park
Portola Inn
Portola Inn Buena Park
Portola Hotel Buena Park
SureStay Hotel Best Western Buena Park Anaheim
SureStay Hotel Best Western Anaheim
SureStay Best Western Buena Park Anaheim
SureStay Best Western Anaheim
Portola Inn Suites

SureStay Hotel by Best Western Buena Park Anaheim Reviews

Reviews

6.0
Rating 10 - Excellent. 208 out of 1036 reviews" "
Rating 8 - Good. 199 out of 1036 reviews" "
Rating 6 - Okay. 205 out of 1036 reviews" "
Rating 4 - Poor. 160 out of 1036 reviews" "
Rating 2 - Terrible. 264 out of 1036 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Antoinette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Marie-Eve

Stayed 3 nights in Aug 2024

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent all the way around. The place was clean as a whistle and the staff friendly and helpful even going out of their way to help on one occasion. About the only drawback I could see - and it didn't happen to us - was there could be a shortage of parking if the hotel was full. It even had a number of charging stations for EV's
Stayed 2 nights in Aug 2024

10/10 Excellent

Eunju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

Mary

Liked: Staff & service
The breakfast was, eh. The ev charging stations are not free and didn't even work for half my stay. The beds/pillows weren't very comfortable, and housekeeping could've made up the bed a little bit better. But the room was a good size, had a fridge and everything you need. The hottub outside was lukewarm though, but the pool was open. The front desk staff were very friendly and helpful. That was definitely the highlight of my stay! Overall, for the affordable price of this hotel, it was good! Location was close to food and freeway as well. I would stay here again.
Stayed 3 nights in Jul 2024

8/10 Good

beatriz

Travelled with family
Liked: Staff & service, property conditions & facilities
Noisy street
Was supper loud we have the side of the street and all the tile ambulances fire trucks motorcycles police chasing etc was hard to keep the whole night sleep but we tried
Stayed 2 nights in Jul 2024

2/10 Terrible

Stephen

Business traveller
Disliked: Staff & service
Fooled me once…
Very old hotel. Limited amenities. Had to chase down housekeeping for face cloths and towels after they “cleaned” my room. No microwave in room.
Stayed 4 nights in Jul 2024

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

4/10 Poor

Araceli

Travelled with family
Stayed 2 nights in Jul 2024

2/10 Terrible

thomas earl

Disliked: Cleanliness, staff & service, property conditions & facilities
It was very noisy All night.people outside talking loud outside my door. Didnt get any sleep. Wont stay there again
Stayed 1 night in Jul 2024

8/10 Good

Clara, Tolleson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The continental breakfast was not good. Everything else was ok
Stayed 2 nights in Jul 2024

2/10 Terrible

Brittany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible man at the front desk. Terrible customer service!
Stayed 2 nights in Jul 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jul 2024

2/10 Terrible

Ricardo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It SURE was a stay at SURESTAY
Stayed 3 nights in Jul 2024

8/10 Good

Alvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dining and shopping.
Stayed 2 nights in Jun 2024

4/10 Poor

Jazmine

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels in the room were dirty and had hair stuck on there , no dresser just an old cabinet with the doors missing and some drawers inside. Breakfast is very limited , wake up early cause once it’s out they won’t refill anything. Tried going to the pool with my kids and the gate was locked went to the front desk to ask what time the pool opened which was 9am and the guy up front said I’ll be right out to open and we ended up waiting outside for 20 min and he never opened it up. We checked out 15 min before 11am and when we left the pool still had a lock on it .
Stayed 1 night in Jul 2024

10/10 Excellent

SUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Comfortable
Stayed 1 night in Jun 2024

10/10 Excellent

Phuc

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The room was clean and the property is clean also
Stayed 1 night in Jun 2024

8/10 Good

Brenda, CRESTVIEW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. The room we were in was very nice…the paint job was fantastic. Not slapped on. It was nice cutting in around the door frame. Very nice place. Only gave 4 stars because I don’t give 5’s unless there was something special.
Stayed 4 nights in Jun 2024

6/10 Okay

Seonmi

Travelled with family
Liked: Staff & service
Disliked: Amenities
Some dirty items in the room.
Stayed 2 nights in Jun 2024

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Geneva Quitugua

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel itself was clean. The mattress we had in our room was lumpy and uncomfortable, made for a rough nights sleep. Thankfully, we only needed a one night stay. The front desk staff was really nice and parking was easy. We didn’t take advantage of the complimentary breakfast.
Stayed 1 night in Jun 2024

2/10 Terrible

Mercedes

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The staff is rude here, the fridge doesn't cool, there is no microwave in the room but we were told there would be. The bathtub is dirty, and the pool is only 4'6" deep. Overall this place was a big disappointment. As Knott's season pass holders we have plans of returning many times. But we Won't be booking here again.
Stayed 1 night in Jun 2024

10/10 Excellent

Henry

Stayed 1 night in Jun 2024

2/10 Terrible

Charles

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did the vary minimum for everything
Stayed 1 night in Jun 2024