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Palm Royale Cairns

4.0 star property

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Photo gallery for Palm Royale Cairns

Executive Room, 1 Bedroom | Balcony view
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers
Business centre
2 outdoor pools, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Laundry
  • Free WiFi

Explore the area

Map
7-11 Chester Court, Manunda, QLD, 4870
  • Cairns Esplanade
    ‪5 min drive‬
  • Cairns Central Shopping Centre
    ‪6 min drive‬
  • Cairns Marlin Marina
    ‪8 min drive‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪9 min drive‬

Room options

View all photos for Triple Poolview Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Triple Poolview Room

  • 33 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed OR 3 Single Beds

View all photos for King Poolview Room

In-room safe, desk, iron/ironing board, free cots/infant beds

King Poolview Room

  • 29 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family Poolview Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Family Poolview Room

  • 40 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds OR 4 Single Beds

View all photos for Resort Room

Resort Room | In-room safe, desk, iron/ironing board, free cots/infant beds

Resort Room

  • 29 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Poolview Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Poolview Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room

  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Resort Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Resort Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Poolview Triple Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Poolview Triple Room

  • Sleeps 3
  • 1 Single Bed and 1 King Bed

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About this property

Palm Royale Cairns

Suburban hotel with 2 outdoor pools and 24-hour front desk
Along with 2 outdoor pools, this hotel has a conference centre and a microwave in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, concierge services and dry cleaning.
Palm Royale Cairns offers 150 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Rooms open to balconies. Televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Palm Royale Cairns. During your stay, you'll be within walking distance of Anderson Street Conservation Park. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the clean guestrooms and the pool
  • 5 minutes by car from Cairns Esplanade and 6 minutes from Cairns Central Shopping Centre
  • Cruise terminal, local-area and shopping centre shuttle service available for a fee
Palm Royale Cairns offers its guests 2 outdoor swimming pools and a children's pool. Public spaces have free WiFi. There are 3 meeting rooms available. An area shuttle within 4.00 km and a cruise ship terminal shuttle are available for a fee. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Palm Royale Cairns. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cairns hotel.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 4 km
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • In a regional park
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 1.5 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Saturday:
  • Restaurant
The following facilities are closed on Thursday and Friday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 35.0 per day
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Palm Royale Cairns offers transfers from the cruise terminal (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cairns Palm Royale
Palm Cairns
Palm Royale Cairns
Palm Royale Hotel
Palm Royale Hotel Cairns
Palm Royale Cairns Hotel
Palm Royale Cairns Hotel
Palm Royale Cairns Manunda
Palm Royale Cairns Hotel Manunda

Palm Royale Cairns Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 366 out of 1001 reviews
Rating 8 - Good. 412 out of 1001 reviews
Rating 6 - Okay. 154 out of 1001 reviews
Rating 4 - Poor. 50 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Trish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful place and l would recommend it to anyone it had shops across from the motel beautiful pools friendly staff and couldn’t do enough for us we will Differently come back
Stayed 7 nights in Jan 2025

10/10 Excellent

mario, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024

10/10 Excellent

Daniel

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Was good it just a bit noisy our room next to the highway, also the pillows too small. Location is good near the shopping mall and few restaurants nearby.
Stayed 1 night in Jan 2025

10/10 Excellent

Andrew David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Good hospitality
Stayed 2 nights in Jan 2025

2/10 Terrible

Joon Soo

Disliked: Staff & service
This review was written because of the series of issues that I have encounteted. I hope this review makes the future visitors rethink about their experiences. The check in was very average. The gentleman was not nice. No smiles or friendly mannerism. I do not judge the accomodation based on if the workers are miserable in their job. The concierge askes me to bring my credit card. Then proceeded to process a payment without my consent or explaination. Only when asked, he told me what he was doing and how much money was being taken out. The facility was ok, below the pay range in terms of quality. The worst part was, at 8:45am (1 hour before my check out), two house keeping ladies proceeded to bang my door. I am pretty loud, and I said I am still in there. They were too distracted talking to each other to hear me yell. If she stopped from there, it would have been fine but no, she opened my door. However, I had the locks in. If she stopped from there, I would have not posted the review. No. She tried to force her way in twice. Then she used her card twice again to undo my door. Only when I yelled several times, she knew she made a mistake. I confronted the two ladies and they admitted their mistake. I was going to say something, to complain, but the reception concierge lady was too busy shelving her cold drinks into the fridge to serve. She just told me to leave my keys and go. Worst experience. Never again.
Stayed 2 nights in Dec 2024

8/10 Good

Jennifer Harriet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was just what i wanted a low cost resort style holiday. Its good value and has nice foliage and plants and pools. Otherwise quite low fi. Very few staff but all were lovely. Can get coffee and food nearby. Local area seems quite low socio-economic which contrasts with 'resort' concept but I enjoyed walking to local op shops! Also could hang out by pool after check out.
Stayed 3 nights in Dec 2024

10/10 Excellent

Fiona F, Fort Myers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly Parking could be better
Stayed 3 nights in Dec 2024

8/10 Good

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
King room level 3 good size for 2 people, clean, comfortable bed, appears newly renovated. Balcony overlooking the beautiful pool. Fridge, kettle tea and coffee. No microwave but fine with us. Wifi sometimes slow but managed. Location is 7.6km to Cairns airport and 4.8km to esplanade. Pm staff very helpful and pleasant. Stayed 1 night and back 3 nights. Pleasant stay.
Stayed 3 nights in Dec 2024

8/10 Good

Micquaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Brendan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice and handled any issues
Stayed 1 night in Dec 2024

8/10 Good

MAKELETA

Stayed 1 night in Nov 2024

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Nov 2024

8/10 Good

Michael

Pool
Stayed 1 night in Nov 2024

8/10 Good

Susan, Kirwan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really spacious rooms - parking is the big let down for five stars all round
Stayed 1 night in Nov 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good if you don’t need to be near CBD
Stayed here for an overnighter, before heading out elsewhere. A bit outside the main CBD, but good if that isn’t important. Also close to another shopping centre. Have stayed here a few times now. Inside rooms are nice and quiet, but the ones near the main room can be quite loud of a night.
Stayed 1 night in Nov 2024

6/10 Okay

Riley

Stayed 5 nights in Nov 2024

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daily room service in regards to replenishing bathroom needs and coffee facilities. Daily bed making.
Stayed 3 nights in Nov 2024

10/10 Excellent

Andrew

Stayed 3 nights in Nov 2024

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given the location, this hotel was a delight. Sure the rooms are little aged and not at all dirty or worn (just out of date). The pool is absolutely stunning and the perfect place to enjoy the warmer weather. There a shopping centre right next door so easy to grab food and the other major centres are close enough to walk as well.
Stayed 3 nights in Nov 2024

10/10 Excellent

Alok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A toaster would be really helpful no kitchen cloth, cleaning products
Stayed 4 nights in Nov 2024

6/10 Okay

Elaine

Travelled with partner
Liked: Cleanliness, staff & service
Rooms in need of updating. Door to outside didn’t seal properly so a lot of traffic noise throughout the night.
Stayed 2 nights in Nov 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for value. We had no problems during our stay.
Stayed 2 nights in Nov 2024

8/10 Good

John

Stayed 1 night in Oct 2024