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Hôtel Pacific

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Photo gallery for Hôtel Pacific

Exterior
Lobby
Staircase
Restaurant
Double Room | Desk, blackout curtains, rollaway beds, free WiFi

Reviews

5.0 out of 10

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Breakfast available
  • Free WiFi

Explore the area

Map
40 Rue Du Duc De Guise, Calais, Pas-de-Calais, 62100
  • Calais Hotel de Ville
    ‪10 min walk‬
  • Calais Beach
    ‪18 min walk‬
  • Port of Calais
    ‪7 min drive‬

Room options

View all photos for Twin Room

Desk, blackout curtains, rollaway beds, free WiFi

Twin Room

  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

Double Room | Desk, blackout curtains, rollaway beds, free WiFi

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Desk, blackout curtains, rollaway beds, free WiFi

Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Similar properties

Reception

HECO Calais Centre - Gare

  • Pet-friendly
  • Free WiFi
  • Game room
  • Breakfast available
3.2 out of 5, (676)
The price is CHF 44
for 1 room
includes taxes & fees
6 Apr - 7 Apr
HECO Calais Centre - Gare

About this property

Hôtel Pacific

Hotel in Calais with a bar
A bar/lounge, self parking and coffee/tea in a common area are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a library, express check-in and express check-out are on-site.
Hôtel Pacific offers 16 accommodations with a hairdryer and blackout curtains. Satellite televisions are provided. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided.

During your stay at Hôtel Pacific, you're just a quick walk from Museum of Fine Arts Calais. You'll find features such as free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include multilingual staff, library and coffee/tea in a common area
  • Steps from Museum of Fine Arts Calais and Parc Richelieu
  • Pets welcome free of charge
As a guest of Hôtel Pacific, you'll find a library, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Hôtel Pacific also features coffee/tea in common area, express check-in, and express check-out. Parking is available for a fee.

This Calais hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:30 AM to 11 AM.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (EUR 8 per night)

Food and drink

  • Daily buffet breakfast available 8:30 AM to 11 AM for a fee: EUR 8 per person
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Library

Family friendly

  • Rollaway/extra bed

Conveniences

  • Limited-hour front desk

Guest services

  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Cable/satellite channels

More

  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets are welcome and stay free
  • Weight limit: 33 lb per pet

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 8 per person
  • Covered self-parking fee: EUR 8 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
The front desk at this property is open daily from 9:00 AM - midnight.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Pacific Calais
Pacific Hotel Calais
Hôtel Pacific Calais
Hôtel Pacific
Hôtel Pacific Hotel
Hôtel Pacific Calais
Hôtel Pacific Hotel Calais

Hôtel Pacific Reviews

Reviews

5.0
Rating 10 - Excellent. 8 out of 122 reviews
Rating 8 - Good. 26 out of 122 reviews
Rating 6 - Okay. 22 out of 122 reviews
Rating 4 - Poor. 24 out of 122 reviews
Rating 2 - Terrible. 42 out of 122 reviews

5.2/10

Cleanliness

5.8/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL
Absolutely awful! Dirty, noisy, TV not working, staff not helpful with ordering a taxi to ferry terminal. Even Calais tourist office said not to stay in this accomodation. Overall the worst wannabe hotel I've ever stayed in.
Stayed 1 night in Jul 2022

2/10 Terrible

Chowdhury M

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Melanie

Stayed 1 night in Apr 2022

6/10 Okay

Oliver Martin-Du

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Well located and cheap
Stayed 1 night in Feb 2022

2/10 Terrible

Trofin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

L

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very shabby and small rooms.
Room smelt stale. Shower was cold. WiFi didn’t work. Supposed to have twin beds but it was a double in one of the rooms. Toilet seat didn’t fit properly. Definitely won’t be staying here again.
Stayed 1 night in Feb 2020

2/10 Terrible

Peach

Stayed 3 nights in Sep 2019

2/10 Terrible

donald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont go there
Horrible place. Filthy. Cold windows dont close. Employees try to rob you. Shows a picture of a fancy castle but really is a 1940s dump falling apart in the middle of tourist area.
Stayed 1 night in Oct 2019

2/10 Terrible

Lynn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
I booked this hotel Monday Sept 16 2019 afternoon and called to inform them of late arrival......I was told there was no booking in my name, even though my card was charged! I told them I had confirmation emails from hotels.com, I was still told there was no booking! I turned up to the hotel and it was closed! I contacted the hotel again the following day and still the same as previous! I contacted hotels.com and they've refused to refund me, it seems the hotel is protected once your money is taken and deny any booking was made!! Would not look at this hotel nevermind stay there, looks rough from outside and location is not safe!! I seen youths checking cars and trying to open them!!
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

4/10 Poor

Ian

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
I didn’t like nothin abaut this hotel apart for the location In the room was only one light working Toilet had no door and when’s you flash the toilet was making a really loud noise because the motor was installed on the toilet Basically when your partner use the toilet at nite time you jump straight up cos of the terrible loud noise I don’t recommend to anyone Is not worthy for the money
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Ok for one night but bed was too small for two people. Overall it was ok.
Stayed 1 night in Jul 2019

2/10 Terrible

Celestino

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This would have to have the most complicated shower system that I have ever seen. The secret to getting water to come out is to push the main tap up as in a joystick. Sometimes i think the owner/ managers should live in the rooms just to understand how they are used/ and should be configured.
Stayed 1 night in Apr 2019

6/10 Okay

Dr John

Liked: Room comfort
Cycling overnight stop for the ferry
I stayed in this hotel at the end of a solo cycle ride around splendid parts of Picardy/Flanders. The hotel is located in a quiet street but very close to decent restaurants, bars and the railway station. It's also walking/cycling distance to the ferry terminal. The hotel charged me 3 euros to store my bike in a very secure garage and were kind enough to leave me the key (to be dropped in a secure box) as I was on an early ferry. (Cars can also be garaged for a fee.) Thus, I missed breakfast but the dining room looked nice enough. The single room was big enough, although the toilet and shower were "cosy". Walls are a tad thin so I was serenaded by a grumpy child. Bottom line: Value for the money paid and I'd stay again on a bike trip.
Stayed 1 night in Mar 2019

10/10 Excellent

SOUHIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was ok
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware Rip off.
Warning to all that even think of booking and staying there, i highly advise against it. Apart from the lack in customer service to the point that management were forcing me to pay for an extra night which I refused due to them refusing the clean and change my towels sheets and clean my room. When I refused and explained why, the owners response was "Do you change the sheets and towels in your house every day?". Found it hard to believe the response and to top it all of if I'm expected to pay £40 a night then I should expect nothing less. Having had the police come and mediate the situation as he refused to give me back my luggage I was told that I do not have to pay for the extra night as it was never reserved. Upon that I booked into another hotel with out knowing it was owned by the same hotel. Hotel Tudor around the corner. It was closed and I was expected to go stay in the partner hotel - Hotel Pacific. As you can imagine I refused. Waring to all, please be advised worst hotel experience ever. I have officially complained to hotels.com. This hotel should be struck off in my opinion. Bad taste, the pictures do not match the rooms, run down and vile management. Be warned.
Stayed 1 night in Nov 2018

8/10 Good

Andrew

Hotel is convenient for city centre and port. Room was clean m, not luxurious but you get what you pay for
Stayed 1 night in Nov 2018

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever seen
We did not stay as booked,we checked in and checked out straightaway when we got to our room,it stinks,the terrance door and window was broken only one bed instead of 2,dirty toilet,socket/plug was broken and out of the wall,poor service parking garage was dirty and unsafe,need to book another hotel straightaway.would not recommend at all
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and poor
When we arrived they didnt speak any english and seamed rude talking to each other. Told room number right st tbe very top went into the room. It was full of flies. Bed was dirty and was a no smoking room smelt of smoke and so did the bedding. Price list for the room inside and was cheaper than what i paid. Toilet broken and was a dark brown colour in the basin dont think it had ever been cleaned. If i would of paid on tje day i would not of stayed got my money back. How u can advertise the room is beond me.
Stayed 1 night in May 2018

6/10 Okay

Evans, Wales

Liked: Staff & service
Disliked: Cleanliness
As expected for price
Was what I expected for the price really. A bit grubby and very cold at night but the staff were lovely and friendly during my week’s stay. Good price so can’t complain.
Stayed 8 nights in Apr 2018

8/10 Good

Alex, Romford

Liked: Cleanliness, staff & service, room comfort
Tries hard, good value for money
We arrived late, and our booking was no longer valid. Manager did everything to make sure he found us an alternative, which was clean and comfortable, if a bit dilapidated.
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst hotels I ever been.
The room was okay but the bathroom was dirty & the sink was broken. We asked the owner to fix but since we arrived around 8pm (we just needed a place to crush for the night, planned to leave at 2:30am because we have an early morning ferry schedule), the owner came to look at the problem & said he will fix it in the morning. In other words, we reserved 2 rooms, both have room problems with the sink and the light at thr hallway going to the 3rd floor where we were are also busted- needed to use iur cellphone flashlight whenever we get out.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aggressive staff
It was mentioned that the hotel has free WiFi Internet in rooms, but there was no Internet. You could see the sign at some time point but never worked. When we discussed the issue with the reception, we found him very aggressive and rude. He showed his fist to us and wanted us to leave the hotel. We felt very unsafe. We contacted Expedia, not sure if they address that.
Stayed 2 nights in Dec 2017