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The Donna Portals

5.0 star property
VIP Access

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Photo gallery for The Donna Portals

Junior Suite, Balcony, Sea View (Panorama) | View from room
Penthouse Suite Sea View | Minibar, in-room safe, individually furnished, desk
Exterior
Penthouse Suite Sea View | View from room
Junior Suite, Balcony, Sea View (Panorama) | Minibar, in-room safe, individually furnished, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Breakfast available
  • Parking available
  • Housekeeping

Explore the area

Map
Calle Falconer 19, Calvia, 7181
  • Puerto Portals Marina
    ‪19 min walk‬
  • Port of Palma de Mallorca
    ‪7 min drive‬
  • Cala Mayor Beach
    ‪10 min drive‬
  • Palma de Mallorca (PMI)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Double Room, Balcony, Beach View

Junior Double Room, Balcony, Beach View | Minibar, in-room safe, individually furnished, desk

Junior Double Room, Balcony, Beach View

  • Beach view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Suite Sea View

View from room

Penthouse Suite Sea View

  • Sea view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Naughty Suite

Naughty Suite | Minibar, in-room safe, individually furnished, desk

Naughty Suite

  • City view
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Games Suite

Games Suite | Minibar, in-room safe, individually furnished, desk

Games Suite

  • Mountain view
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Sea View (Stargazer)

Suite, Sea View (Stargazer) | Minibar, in-room safe, individually furnished, desk

Suite, Sea View (Stargazer)

  • Sea view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, Balcony (by Marcel Wanders)

Minibar, in-room safe, individually furnished, desk

Executive Double Room, Balcony (by Marcel Wanders)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Spa Suite

Spa Suite | View from room

Spa Suite

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Balcony (by Marcel Wanders)

Double Room, Balcony (by Marcel Wanders) | Bathroom | Rainfall showerhead, eco-friendly toiletries, hair dryer, bathrobes

Double Room, Balcony (by Marcel Wanders)

  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beach Level Room

Beach Level Room | View from room

Beach Level Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Partial Sea View

Junior Suite, Balcony, Partial Sea View | View from room

Junior Suite, Balcony, Partial Sea View

  • Partial sea view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (Panorama)

Junior Suite, Balcony, Sea View (Panorama) | Minibar, in-room safe, individually furnished, desk

Junior Suite, Balcony, Sea View (Panorama)

  • Sea view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Donna Portals

Luxury hotel on the beach, with seasonal outdoor pool
At The Donna Portals, hit the beach, dine on-site at Astir or enjoy a drink at one of the hotel's 2 bars/lounges. Housekeeping is available on request.
The Donna Portals offers 64 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This individually furnished accommodation includes desk chairs. A pillow menu is available. 48-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Calvia hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. In-room massages, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a sauna, a 24-hour fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 7 treatment rooms. Services include facials and body treatments. The spa is equipped with Turkish bath/hammam.
Our customers tell us that they can't get enough of the helpful staff at The Donna Portals. During your stay, you're just a quick walk from Cala de Portals Nous. Features include free WiFi in public areas, plus 2 bars and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • The restaurant, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Indulge with massages, body treatments or facials at the spa
  • Services include babysitting, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a sauna and bicycles to rent
  • Just a 4-minute drive from Puerto Portals Marina and 7 minutes from Port of Palma de Mallorca
  • Local-area shuttle service available
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
The Donna Portals offers its guests a full-service spa, a sauna, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 2 meeting rooms available. A seasonal outdoor pool, spa services, and a terrace are also featured at the luxury The Donna Portals. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Calvia hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 11 AM.
Astir – On-site restaurant.
Wellness – On-site bar. Open daily.
Champagne – On-site Champagne bar. Open daily.
Selini – On-site bar. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Catalan, English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 25 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11 AM for a fee: EUR 45 for adults and EUR 18 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Astir
  • Champagne
  • Selini
  • Wellness

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Art gallery
  • Bicycle rentals
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Natural pool
  • Paddleboard
  • Pilates classes
  • Private wine tours
  • Sauna
  • Seasonal outdoor pool
  • Water sports equipment
  • Wine tours
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms

Outdoors

  • Dock
  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Facials
  • In-room massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (80 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: EUR 45 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 45 for adults and from EUR 18 for children
  • Covered self-parking fee: EUR 25 per day
  • Pet fee: EUR 45 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in March and close in October.
  • Pool access available from 10:00 AM to 7:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel The Donna
The Donna Portals Hotel
The Donna Portals Calvia
Iberostar Grand Portals Nous
The Donna Portals Hotel Calvia
Iberostar Grand Portals Nous Adults Only

The Donna Portals Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 114 out of 151 reviews
Rating 8 - Good. 31 out of 151 reviews
Rating 6 - Okay. 1 out of 151 reviews
Rating 4 - Poor. 3 out of 151 reviews
Rating 2 - Terrible. 2 out of 151 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week in Mallorca
Modern, beautifully located hotel with friendly staff and stunning beach and chiringuito just nearby.
Stayed 7 nights in Nov 2024

10/10 Excellent

Martin

Stayed 3 nights in Oct 2024

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great property but lifts are slow and a little old. Spa is great!
Stayed 3 nights in Oct 2024

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, facilities and location. Junior suite was an excellent size.
Stayed 3 nights in Sep 2024

10/10 Excellent

Yarden

Liked: Amenities, property conditions & facilities
Service was unmatched, wish we could stay longer!
Stayed 1 night in Sep 2024

10/10 Excellent

Steven, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the location ever.
Stayed 2 nights in Sep 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Myself and my partner had the most fantastic stay here and could not fault the hotel in anyway. Staff were amazing but Hamdi, Eddie and Quan were outstanding and went above and beyond for us the entire trip. Room was beautiful and clean, food was lovely and shuttle service was fantastic. Will be returning next year!
Stayed 5 nights in Sep 2024

10/10 Excellent

Mohammad, london

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Sep 2024

10/10 Excellent

Francisca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience ever
Pepi at the front desk and Joan at the pool made the impossible to accommodate us. No words to say how comfortable we all felt after our flight got cancelled and were able to find a room in that amazing hotel. Being a mallorquina living in nyc for 23 years is difficult when it comes to rate but rest assure that if you are an American and you have doubts to choose this hotel, please take it for the best of your experience in Mallorca. I’d like also to name that young man Hamdi, who would offer us a ride wherever every time we crossed paths with him, we didn’t take it because I still feel local and wanted my daughters to explore, but I have the feeling that he would get out of his way to make you feel comfortable. A 6⭐️ for this hotel gem 💎
Stayed 3 nights in Aug 2024

2/10 Terrible

alan

Disliked: Cleanliness, staff & service, property conditions & facilities
Ants in bedroom and bed After being reported and room "cleaned" ants still present. Outside power washed and water entered room. Lack of handrails at outside steps for anyone needing that assistance.
Stayed 3 nights in Jun 2024

6/10 Okay

habeeb

Stayed 5 nights in Jul 2024

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, beautiful mediterranean colors mixed with avant garde deco. Breakfast downstairs really good!
Stayed 1 night in Jul 2024

4/10 Poor

Andres

Liked: Amenities
I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish. Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional. The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came. Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead. The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach. This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.
Stayed 1 night in Jul 2024

10/10 Excellent

tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our best ever hotel experience , the staff was so nice and the service was 6 stars service (kindness, super clean rooms and amenities). The room was amazing, and the breakfast as well, the beach is perfect for families with easy access, beautiful sand and crystal clear water. We will definitely come back for another vacation!
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional property
We were blown away by our experience at The Donna Portals. The property, service and accommodations were five star. The views are breathtaking and the beach just steps from the property exceeded our expectations. We cannot wait to come back here!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Abdulla

Stayed 3 nights in Jun 2024

10/10 Excellent

Vasili

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 4 nights in Jun 2024

10/10 Excellent

Alejandro

Stayed 2 nights in Jun 2024

8/10 Good

Vicky

Stayed 4 nights in May 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Halah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay
Amazing stay from start to finish! I highly recommend this property:)
Stayed 3 nights in Oct 2023

10/10 Excellent

frank

Stayed 4 nights in Oct 2023

10/10 Excellent

Z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FAB FAB FAB
Loved this hotel, staff were amazing.
Stayed 4 nights in Sep 2023

10/10 Excellent

Samira

Stayed 6 nights in Jun 2023