2/10 – Ungenügend
Gary
21. Aug. 2024
Verbesserungswürdig: Personal & Service
Booked a short stay fro Saturday 17th August to Wednesday 21st but checked out on the 20th ,
Got to be honest the hotel is clean and comfortable, the breakfast brunch is fine and you can use it as much as you want even the the selection is not enormous,
The reason I checked out ?? For two continuous nights the fire alarm sounded numerous times ( over 10 on Monday night ) all through the night with the latest one 4am On Sunday morning, after gritting teary I finally went to reception to see what was going on and was met by security guard who made me laugh by packing me to be quiet, like as if anyone was actually sleeping through all the noise ! Was told it was due to people smoking in rooms but they don’t do anything about it ,
Went to see the manager next morning who couldn’t be found and was met by Raquel the receptionist who basically just made anything up that come in to her mind , clearly a master of Spanish fire regulations , oh and boy oh boy they don’t like you complaining they she was so dismissive and rude beyond belief, anyway the point I was trying to make is who knows when the alarm is real and when it is a false alarm, nobody moved when the alarm sounded so what happens if there is a fire for real ???? They did not get the point, so beware they know people smoke in the rooms but do nothing and think the alarm sounding all night is acceptable, it’s not and if there was a fire you wouldn’t know any
Gary
Aufenthalt von 4 Nächten im August 2024