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Beach Palace - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Beach Palace - All Inclusive

Waterslide
View from room
On the beach, white sand, sun-loungers, beach umbrellas
Premium bedding, down duvets, free minibar, in-room safe
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Blvd Kukulcan Km 11.5, Hotelera Zone, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪7 min walk‬
  • Cancun Interactive Aquarium
    ‪10 min walk‬
  • Cancun Convention Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Deluxe Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Superior Deluxe Lagoon View

  • Lagoon view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Premium bedding, down duvets, free minibar, in-room safe

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • Ocean view
  • 99 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Lagoon View - Kids & Teens Free

Premium bedding, down duvets, free minibar, in-room safe

Superior Deluxe Lagoon View - Kids & Teens Free

  • Lagoon view
  • 39.7 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | Premium bedding, down duvets, free minibar, in-room safe

Superior Honeymoon Suite Ocean View - King Size Bed

  • Ocean view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free | Premium bedding, down duvets, free minibar, in-room safe

Superior Family Deluxe - Kids & Teens Free

  • Lagoon view
  • 82 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Safe

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, down duvets, free minibar, in-room safe

Superior Deluxe Ocean View - Kids & Teens Free

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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  • All-inclusive
  • Spa
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4.4 out of 5, Excellent, (5811)
The price is CHF 336
for 1 room
includes taxes & fees
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About this property

Beach Palace - All Inclusive

Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall
Catch some rays at the beach or spend the day relaxing at Beach Palace - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Beach Palace - All Inclusive offers 287 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. Smart televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools and 3 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Beach Palace - All Inclusive. During your stay, you're just a quick walk from La Isla Shopping Mall. You'll find features such as free breakfast, free WiFi in public areas and free valet parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Tequila, one of the property's 5 restaurants and 4 bars/lounges
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Indulge with facials, body scrubs or body treatments at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the family-friendly amenities
  • 7 minutes by foot from La Isla Shopping Mall and a 3-minute drive from Forum Beach
  • Airport shuttle service available for a fee
Beach Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Beach Palace - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

This 4-star Cancun property is smoke free.

Guests are served a free full breakfast daily from 7 AM to 11:30 AM.
Tequila – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Bocelli – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Wok / Agra – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Smokehouse – This restaurant specialises in Latin American cuisine and serves lunch and dinner. Open daily.
Tavola – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bocelli
  • Smokehouse
  • Tavola
  • Tequila
  • Wok / Agra

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways (100 centimetre high)
  • Lift (89 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Beach Palace - All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)
  • Laundry fee: USD 315 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Beach Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property requires a passport at check-in for travelers who are not citizens of Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Beach Palace
Beach Palace Cancun
Beach Palace Resort
Beach Palace Resort All Inclusive
Beach Palace Resort All Inclusive Cancun
Beach Palace Hotel Cancun
Beach Palace Resort All Inclusive All-inclusive property Cancun
Beach Palace Resort All Inclusive All-inclusive property

Beach Palace - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 619 out of 1150 reviews
Rating 8 - Good. 289 out of 1150 reviews
Rating 6 - Okay. 133 out of 1150 reviews
Rating 4 - Poor. 69 out of 1150 reviews
Rating 2 - Terrible. 40 out of 1150 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

LENORE

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great stay again
Stayed 2 nights in Jan 2025

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great Beach
Stayed 3 nights in Jan 2025

10/10 Excellent

Michael, Arcadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, good location
Stayed 3 nights in Jan 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Victoria

Travelled with family
Disliked: Property conditions & facilities
I want to preface this review by saying I have stayed in multiple all inclusive and resorts so I can compare. They will be closing this property for much needed renovations so I am happy to know they recognize the Beach Palace is not to their standards.The beach was beautiful and the majority of the staff were friendly. Don't fall for the "generous offer of a DAY PASS to another property unless you want to loose a 1/2 day of your vacation. As my family and I were leaving in their complementary taxi ride to the Moon Palace, we were told we would have to spend 90 min driving around the property to be told how to book with them directly next time. 5 hrs later and multiple attempts to sell me a membership, we finally got to enjoy our day on the property. We felt duped. The offers are not a horrible, but I was not prepared to be pressured into spending upwards of 40k on a membership package. When I asked for this to be rectified my complaint was sent to " public relations ". The alcoholic beverages on both properties were very weak and poor quality. The food however was fairly decent with lots of options. We had to ask 4 out of the 5 day to have our room cleaned, and the toilet needed to be repaired everyday. The spa experience was very good and all of the spa staff were friendly. The property next to the resort had been vacant for some time, was covered in graffiti and appeared to be unsafe. The mall is within walking distance, and nice off site restaurants.
Stayed 5 nights in Jan 2025

8/10 Good

Blake

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Small but nice. As an Expedia Gold member I was upgraded to Family Presidential Suite which was great!
Stayed 2 nights in Dec 2024

10/10 Excellent

Nuria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay and we can’t wait to return! The staff is amazingly hospitable and made our stay extra special. We highly recommend this hotel.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mallory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family goes to Cancun almost every winter and we usually stay at a different resort. We switched it up this year and I'm so glad we did! The hotel is centrally located not only ocean front, but also near the peninsula. The room was fantastic, the balcony with the chair bed was great to lounge on after the kids fell asleep, the food was wonderful and there were tons of vegetarian options, which isn't always the case at all inclusives. The staff was kind and very friendly and our family had such a lovely time. Our kiddos are 8 and 10 and they loved the slide! This is definitely a wonderful hotel for a family. Extra shout out to the coffee bar because my husband and I drank our weight in iced coffees and the baristas were wonderful! Our family will definitely be visiting again..
Stayed 5 nights in Jan 2025

6/10 Okay

CatLy, GARDEN GROVE

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not many things to do, did was alright...not many restaurants on the property. Pool was cold, beach was cold. Staff was very nice...bit don't let them trick u into a "time share" thing by upgrading ur room to ocean view
Stayed 4 nights in Dec 2024

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 3 nights in Dec 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great. Beach was AMAZING, spoke to many people and they specifically come for the beach. Many food options, and food was delicious. Pool could be bigger. Would definitely come back.
Stayed 6 nights in Dec 2024

6/10 Okay

Valentina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pictures on internet don’t match reality. Over packed, ran out of extra pillows, beach lounge chairs crammed together, room next to exit door/stairs-very loud, line for coffee/dessert area long most of time, odor in bathrooms awful to name a few.
Stayed 7 nights in Dec 2024

8/10 Good

JENNIFER

Travelled with family
Liked: Cleanliness, property conditions & facilities
The beach was absolutely gorgeous. We spent most of our time there. Get there early the chairs go fast. The main pool area could use a bit of updating. The food was mostly good as the restaurants were all great except for room service, avoid. We tried quite a few room service dishes, and all were not great. The property is very clean. We really enjoyed our stay at Beach Palace. We loved the sky bar area and pool as well. It was less crowded and beautiful views. I do wish there were a few more activities for our teenage girls to do, but the beach and swimming in pool was definitely fun. Ps.. Do not do the visit to their sister property, Moon Palace. It sounds like a great deal, free transportation and hotel credit but it’s not. The staff will completely hound you and won’t take no for an answer about purchasing another vacation. It took us over 3 hours to finally get away from the sales team. It was not a good experience.
Stayed 4 nights in Dec 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property with nice dining options very close distance to some other attractions
Stayed 5 nights in Dec 2024

4/10 Poor

Kapil

Stayed 5 nights in Dec 2024

6/10 Okay

jeremy

Travelled with family
Liked: Cleanliness, staff & service
Staff is very good, shout out to Josian/ and Sam for always taking great care of us at the beach or the sports bar! Beach is absolutely the star here- its clean and perfect!! Very bland beach seating with no real ambience except for chairs all in a row. Room was clean and had a great ocean view. Could not get reservations at any restaurant the whole time which was extremely irritating. The buffet was very limited on options and pretty much the only place we could get into. VERY overbooked, way too many people for such a small resort. Elevators are a nightmare- we ended up taking the stairs multiple times (12 flights) because we had to. All the food was good for what we had. Cant say i would return to this specific resort.. its just extremely tiny and kind of boring.
Stayed 4 nights in Dec 2024

6/10 Okay

Sharath Chandra, Madison

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Dec 2024

8/10 Good

Juliana Melgoza, Oxnard

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was outstanding friendly and provided great service.
Stayed 4 nights in Dec 2024

10/10 Excellent

YUKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities
The service was very nice and all the employees was very nice too. When I call to reception if I need something to my room it takes like 1hrs or more to get what I need , very disappointed. Also , when I see the pictures on the computer was nothing like to see in real , the property needs a lot of maintenance!!!!!
Stayed 6 nights in Dec 2024

6/10 Okay

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service
Very close to La Isla Mall. Lagoon view at the front and beach view in the back of the hotel. The lobby was super small. The staff were very nice though. Not many amenities. One not so big swimming pool only in the center. Not many beach chairs around the pool. The beach was nice and clean. The room was clean. The balcony is big enough. 4 elevators in the building, but wait time for the elevator was crazy. The building needed TLC. Several water leaks from the ceiling even the weather was sunny. 4 restaurants were small but acceptable. The coffee shop was very nice. They had variety of snacks and drinks but always a big line up. The staff said the management is going to completely renovate the building soon.
Stayed 6 nights in Dec 2024

10/10 Excellent

Christine

Travelled with family
The efficient, friendly, polite staff Clean buildings Great amenities Stunning beach front Smooth transfers
Stayed 4 nights in Dec 2024

10/10 Excellent

Lena

Stayed 7 nights in Dec 2024