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Casa del Puerto

3.5 star property

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Photo gallery for Casa del Puerto

Exterior
Deluxe Room, 1 King Bed, Accessible, Beachfront | Premium bedding, minibar, in-room safe, desk
Exterior detail
View from property
Deluxe Room, 1 King Bed, Accessible, Beachfront | Living room | 40-inch flat-screen TV with satellite channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast included
  • Pool
  • Room service
  • 24/7 front desk

Explore the area

Map
Ave. Maria Irene Sm12 Mz 17 Lote 4, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪10 min drive‬
  • Puerto Morelos Beach
    ‪11 min drive‬
  • Ojo de Agua Beach
    ‪19 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing

Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing

  • 60 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible, Beachfront

Deluxe Room, 1 King Bed, Accessible, Beachfront | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible, Beachfront

  • 60 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

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About this property

Casa del Puerto

Beachside hotel with outdoor pool
At Casa del Puerto , relax by an outdoor pool or hit the beach where you can enjoy kayaking.
Casa del Puerto offers 14 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. Beds feature premium bedding. 40-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Puerto Morelos hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Casa del Puerto , you're just a quick walk from Arrecife de Puerto Morelos National Park. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free English breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes kayaking
  • 10 minutes by car from Puerto Morelos Town Square and 11 minutes from Puerto Morelos Beach
  • Airport shuttle service available for a fee
Casa del Puerto offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Casa del Puerto . An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 3.5-star Puerto Morelos hotel is smoke free.

Guests are served a free English breakfast daily from 8:00 AM to 10:30 AM.
Casa del Puerto has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Kayaking
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in hallways
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from 1 May 2023 to 31 December 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 850.00 per vehicle (return, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Casa del Puerto offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Casa Puerto Boutique Hotel Puerto Morelos
Casa Puerto Boutique Hotel Puerto Morelos
Casa Puerto Boutique Hotel
Casa Puerto Boutique Puerto Morelos
Casa Puerto Boutique
Hotel Casa del Puerto Boutique Hotel Puerto Morelos
Puerto Morelos Casa del Puerto Boutique Hotel Hotel
Hotel Casa del Puerto Boutique Hotel
Casa del Puerto Boutique Hotel Puerto Morelos
Casa Puerto Puerto Morelos

Casa del Puerto Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 173 out of 300 reviews
Rating 8 - Good. 72 out of 300 reviews
Rating 6 - Okay. 27 out of 300 reviews
Rating 4 - Poor. 14 out of 300 reviews
Rating 2 - Terrible. 14 out of 300 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Clay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No point, Hotel is shut down

Absolutely the worst. Checked in with no staff just a key left on front desk, elevator broke on way up to floor with luggage, old razors left from previous guests in bathroom and shower, dirty hairy sheets, shared patio with other rooms and door to patio couldnt be locked as was previously broken into. Safe was not bolted down could just pick it up, lock on safe punched out no way to lock it. Then i spot someone pulling into parking area unloading stuff to hotel and i ask them about who to contact about our room - zero staff anywhere, and it turns out they are the owners (not the mgmt company) and they let me know the hotel is shutting down the very next day Nd they just returned from the lawyers signing the shut down of the hotel due to MIJ poor management...now my wife and I are in Mexico for a week with nowhere to stay...hotels.com helped us recover the remaining week of our vacation but what a gong show...
Stayed 6 nights in Apr 2023

8/10 Good

Ana

Travelled with group
Liked: Staff & service
The property was conveniently located 40 min drive to down town Cancun and a quick drive to playa del carmen and other cennotes.
Stayed 3 nights in Apr 2023

6/10 Okay

Ofure

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
If you are looking for a quiet and affordable place by the ocean, this property offers that. However, the beach front was very dirty, the breakfast option offered by the restaurant was not great. If you are a big eater, don’t depend on the restaurant breakfast option. Getting to town for more food options is like an hour walk using the beach front.
Stayed 7 nights in Apr 2023

10/10 Excellent

Jesus

Liked: Staff & service, amenities, property conditions & facilities
Atmosphere. Everything is Nice and clean
Stayed 4 nights in Apr 2023

2/10 Terrible

Carla

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here

The whole place needs to be cleaned. Couldn’t get in the pool because of the ring of algae. One nice waiter then one very rude one. Will NEVER be back.
Stayed 4 nights in Apr 2023

2/10 Terrible

Rahil Rajeshkumar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping lady and guy stole my expensive sunglasses from my bag. When we asked them to check the cameras they did not help us out
Stayed 4 nights in Mar 2023

4/10 Poor

Sergio

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Lots of things were broken. Our shower drain backed up. The sliding glass door didn't close. NEED SOME TLC
Stayed 2 nights in Mar 2023

4/10 Poor

SHLOMO

Disliked: Cleanliness, property conditions & facilities, room comfort

unmaintained

the hotel is unmaintained, weak stream in bathroom shower, 1 of the 2 tabs is trembling, no blankets, nice view
Stayed 1 night in Mar 2023

4/10 Poor

Mark C

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sad but true. I've stayed here 3 times before the last was in 2020. The place is falling apart. I stayed with a group of friends ,four rooms total. Our room had no air conditioning and the room smelled of chemicals. There was a strange grease like substance on much of the floor..probably bug spray. It was nearly impossible to open and close the patio door. Our room had two beach towels, no hand towels. My friends rooms ...one had a huge puddle of water under his AC by morning. The other room the shower drain didn't work. The bathroom fixtures were corroded and in one room the toilet needed repair. The desk clerks were hopeless. Regarding the restaurant there was no ice, no avocadoes. My wife and I ordered mixed salads and we each received a plate with sliced tomato on it. The pool is filthy and one of the underwater lights is hanging by it's electrical cord. The hotel is a disaster. I would like to say one employee who's name is Romeo tried to " fix" all these issues. He deserves a raise. I'm really bummed because this was my airport hotel as I fly in and out of Cancun frequently and it was a hidden gem. Now that I'm traveling again I will find another hotel. Truly a shame.
Stayed 1 night in Mar 2023

4/10 Poor

Réjean

Disliked: Cleanliness, property conditions & facilities
L’hôtel manque beaucoup d’entretien et de mise au niveau! Les lits étaient confortables mais la literie n’était pas propre ! La piscine manquait de nettoyage et la mini plage devant l’hôtel était plein d’algues et de déchets. Je ne recommande pas cette hôtel à moins d’une bonne mise à niveau. Dommage car petite hôtel tranquille et pas très loin de Cancun,Puerto Morelos, Playa del Carmen
Stayed 2 nights in Mar 2023

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived later in the evening. All was ready for us. Security made sure we were who we were and I can say he was very friendly. Breakfast was good!
Stayed 1 night in Feb 2023

10/10 Excellent

Taja Rosenlund

Stayed 1 night in Jan 2023

4/10 Poor

Norma

Stayed 4 nights in Jan 2023

6/10 Okay

Alexey

Liked: Cleanliness

You can get much nicer hotel for this price

Hotel is very remote. you definitely need a car. Very poor breakfast for this price in Mexican terms. My room #103 was close to some water pump.. or something, You could constantly hear it. But it wasn't too noisy and very disturbuing. Overall comfortable hotel. Nice view. Direct access to the beach, but there was a lot of seaweed. I've been to many beaches on Yucatan. this one was the least pleasant. May be i was unlucky with the season. Howerver, there was no sea weed on other beaches i visited before and after,
Stayed 1 night in Jan 2023

2/10 Terrible

Kristen

Disliked: Staff & service, property conditions & facilities, room comfort

Find another place!

We chose Casa del Puerto because of its location to the Cancun Airport (~20 minutes without traffic) for our last night in Mexico. Let this review serve as your notice to NOT stay here. FIND SOMEWHERE ELSE. Although it was pretty "cheap," Casa del Puerto was completely run down, the staff were not friendly, nor did they seem to care about any of the guests. We walked up to the reception to check-in and a poor guest was pleading with the Front Desk staff for 4 towels because they had not yet cleaned her room that day. It was 5pm! She was begging them for towels so that she could wipe herself down before dinner. How sad is that!? While checking in, we were told we had to pay an additional fee (this was not specified through Hotels.com or in the original Welcome Email.). Our hotel room smelled of strong cleaning supplies. The bed was extremely uncomfortable. The mattress was incredibly firm and the sheets were not soft. The pool was uninviting and only some of the lounge chairs had cushions on them. We had to lay out on wooden lounge chairs which were very uncomfortable. The restaurant was more of a empty room that had a makeshift bar in it. We ordered some tacos and guac and it arrived at the table over 60 minutes after ordering. Do yourself a favor ... DO NOT BOOK THIS HOTEL. Put your money elsewhere and save yourself the headache!
Stayed 1 night in Jan 2023

8/10 Good

Georges Edouard

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice stay, very calm, the beach was not usable but the pool was clean and nice.

8/10 Good

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Need a little more staff to keep kitchen/meals service satisfactory. Showers are very slippery, need to add rubber mats. Awesome location right on the beach

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from our balcony. Staff was very friendly, and the restaurant food was very good a little slow, but it was only one person working the restaurant, so no problem waiting as i was in no hurry

2/10 Terrible

Frank

Stayed 1 night in Dec 2022

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EL MEJOR STAFF!

EL EQUIPO QUE TRABAJA AHI MUY RESPETUOSO Y AMABLE. TODO EXCELENTE!
Stayed 1 night in Dec 2022

2/10 Terrible

Mark

Stayed 1 night in Dec 2022

10/10 Excellent

Mitchell

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, remote location, and great rooms!
Stayed 1 night in Dec 2022

10/10 Excellent

Anthony, Boulder

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the ocean. Beautiful views. Great price.
Stayed 1 night in Dec 2022

10/10 Excellent

Justin

Stayed 1 night in Nov 2022