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Hotel Secreto

4.0 star property

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Photo gallery for Hotel Secreto

Outdoor pool, pool loungers
On the beach
Executive -Fourth Floor king | Premium bedding, in-room safe, individually furnished, desk
Superior- Ground Floor King | Beach/ocean view
Lobby sitting area

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Housekeeping
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
Sección Lote 11, Isla Mujeres, QROO, 77400
  • North Beach
    ‪4 min walk‬
  • Miguel Hidalgo
    ‪4 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪10 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪118 min drive‬

Room options

View all photos for Standard Room (No View & No Balcony)

Standard Room (No View & No Balcony) | Premium bedding, in-room safe, individually furnished, desk

Standard Room (No View & No Balcony)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe -Second & Third Floor King

Premium bedding, in-room safe, individually furnished, desk

Deluxe -Second & Third Floor King

  • Ocean view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Executive -Fourth Floor king

Executive -Fourth Floor king | Premium bedding, in-room safe, individually furnished, desk

Executive -Fourth Floor king

  • Ocean view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Superior- Ground Floor King

Premium bedding, in-room safe, individually furnished, desk

Superior- Ground Floor King

  • Ocean view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

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About this property

Hotel Secreto

On beach with outdoor pool, near Isla Mujeres Ferry Terminal
Spend the day relaxing on the beach or pampering yourself at Hotel Secreto's full-service spa.
Hotel Secreto offers 12 air-conditioned accommodations with a safe and complimentary bottles of water. This individually furnished accommodation includes desks. Beds feature premium bedding. This Isla Mujeres hotel provides complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The on-site spa has couples treatment room(s). Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Hotel Secreto. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Indulge with massages at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Just a 4-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 4 minutes on foot from North Beach
Hotel Secreto offers its guests a full-service spa, an outdoor pool, and a fitness centre. WiFi is free in public spaces. Spa services, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Secreto. Free self parking is available.

This 4-star Isla Mujeres hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the beach
  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • Lift

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via Boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
To get to the property, guests need to transfer by Boat. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Secreto Isla Mujeres
Secreto Isla Mujeres
Secreto Hotel Isla Mujeres
Secreto Isla Mujeres
Hotel Secreto Hotel
Hotel Secreto Isla Mujeres
Hotel Secreto Hotel Isla Mujeres

Hotel Secreto Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 257 out of 297 reviews
Rating 8 - Good. 28 out of 297 reviews
Rating 6 - Okay. 6 out of 297 reviews
Rating 4 - Poor. 5 out of 297 reviews
Rating 2 - Terrible. 1 out of 297 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and it was clean!
Stayed 7 nights in Nov 2024

10/10 Excellent

James Edward, Rockford

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at this property. We had stayed close to it before so we knew the area. The staff was friendly and helpful, Eileen was a blessing when it came to any concierge service we needed. The roof top bar offered a spectacular view.
Stayed 4 nights in Oct 2024

10/10 Excellent

Camille

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a great location. Beds were very comfortable and the room had high quality sheets and towels. Staff was courteous. The roof top bar was great! The pool was also lovely,
Stayed 4 nights in Oct 2024

10/10 Excellent

Miguel, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gaye Lynnette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a hidden part of North beach area. Very comfortable beds. Excellent staff. Great views. Convenient to shopping, restaurants, and ferry.
Stayed 7 nights in Aug 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel,excellent staff,easy walk to beach and restaurants. The rooftop bar has the best sunset view in the island!
Stayed 7 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great spot close to the busy areas
Stayed 4 nights in Jul 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was safe, the staff are very helpful and personable. The rooms are clean and cold. Great views and roof top bar with a view of the area.
Stayed 4 nights in Jul 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comfortable room! Secluded but easy walking to Hidalgo for food and shopping. Very friendly and helpful staff. Saw several loggerhead sea turtles come on the the hotel beach to lay their eggs.
Stayed 4 nights in Jul 2024

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to North Beach, clean, beautiful property.
Stayed 5 nights in Jul 2024

10/10 Excellent

James

Stayed 3 nights in Jun 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Secreto is a wonderful hotel walking distance to restaurants and beach! We had a wonderful time during our stay and definitely recommend this hotel if you are looking for a quiet hotel close to the action of the beach and Hidalgo street!
Stayed 4 nights in Jun 2024

10/10 Excellent

KEVIN, las vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel
Stayed 5 nights in Jun 2024

10/10 Excellent

Petra Trinidad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at Hotel Secreto for 3 nights. We had the best experience, the staff was outstanding and Maria in the spa gave me the best massage I ever had!
Stayed 3 nights in Jun 2024

10/10 Excellent

Veronica Lizet Duron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view if you get a balcony. Great hotel if you want to relax.
Stayed 5 nights in May 2024

10/10 Excellent

Kelly Renea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Hotel Secreto
Stayed 4 nights in May 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Jose

Place was nice and close to beach and restaurant walking distance staff was friendly wish there was a restaurant on site though
Stayed 3 nights in Apr 2024

10/10 Excellent

Nicholas Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I almost don’t want to leave a review, in hopes to keep this place as secret as it is, but they deserve all the praise. The staff are willing to go above and beyond to ensure your stay on the island is amazing. They really make you feel at home. The room was the most beautiful one we’ve ever stayed in. The hotel is never noisy, the drinks are well priced and delicious, and the pool/beach area is tucked away from the crowds with stunning views. I couldn’t recommend this hotel enough. Do yourself a favor and stay here! The local spots to eat around town are all amazing.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Secreto is always a wonderful stay. The staff go above and beyond. Angel, Estefania, Cesar, Jose, Millie, and every person there will do whatever they can to make your stay memorable. The pool and pool deck are beautiful. The beach and beach beds are quiet and secluded, despite being steps away from the insanity of North Beach. The rooms are nicely appointed, with comfortable beds. The water pressure has never been an issue when we’ve been there (as it can be some places on Isla) and the air conditioning is ice cold. The rooftop bar is a wonderful place to watch the sunset.
Stayed 8 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with amazing views, perfect access to the best shopping and beaches. Rooms were immaculate and the rooftop bar was a great added bonus.
Stayed 6 nights in Mar 2024

10/10 Excellent

Michelle Marie Karkheck

Stayed 4 nights in Mar 2024

10/10 Excellent

Abram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and helpful. Facility was nice and clean and the rooms are huge
Stayed 1 night in Mar 2024

10/10 Excellent

Tracie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small, beautiful hotel. We love the non-hustle and bustle feeling about it. It was calming and relaxing. The staff was wonderful. The premise was wonderful everything is clean and nice. We can’t wait to stay next year again.
Stayed 4 nights in Mar 2024