The property, the suite, is actually great, clean, comfy beds, wifi was slow but that is probably true for the whole hotel. Our problem was with Ixchel and Mundaca/Evolve/VRBO. Since this property is managed by Mundaca in Isla Mujeres, the hotel front office treats you like you awfully. You have a different wrist band than "regular" hotel guest, and you are told you can't use the other heated pool, you have issues paying for services as you can't charge to your room, getting beach chairs was an issue, among other hassles. One late night my wife went to ask for a blanket and they refused to help her, they said "call your manager at Mundaca." This one hotel staffer, Elias, went out of his way to make me, my wife, and my kids feel unwelcome at the Hotel property. Its a shame because the hotel, the rooms, the facilities and location are great but being treated as second class hotel guests really put a cloud over our whole vacation. My suggestion would be that if you do want to stay here, book through the hotel and you can avoid some of these problems. The front office at Ixchel are still a bunch of ball busters but at least you will have the right wrist band on, so you avoid some of the rudeness we experienced.