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Hotel Riu Palace Costa Mujeres - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Costa Mujeres - All Inclusive

Exercise/lap pool
On the beach, white sand, sun-loungers, beach umbrellas
Exterior detail
6 bars/lounges, 2 swim-up bars, 2 poolside bars
Minibar, in-room safe, laptop workspace, blackout curtains

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Laundry

Explore the area

Map
Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400
  • North Beach
    ‪203 min walk‬
  • Playa Mujeres Golf Club
    ‪9 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪88 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (M)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Large | C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Large | C)

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Large | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Large | B2C-CA)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (C)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (B2C-US)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Ocean View (B2C-US)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-US)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Swin-up, B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Swin-up, B2C-US)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (C)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (B2C-US)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Large, B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Large, B2C-US)

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Oceanfront (B2C-US)

  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Ocean View (C)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up | C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Swim-Up | C)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Oceanfront (C)

  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Grande, L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Grande, L)

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-CA)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Grande, M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Grande, M)

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Ocean View (B2C-CA)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Large, U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Large, U)

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Oceanfront (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Oceanfront (L)

  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Oceanfront (U)

  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Swim-Up, L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Swim-Up, L)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up, M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Swim-Up, M)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up, U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Swim-Up, U)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Oceanfront (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Oceanfront (B2C-CA)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (E)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (U)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (U)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (L)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Sea View (M)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (U)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Swim-Up | B2C-CA)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Ocean View (E)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Ocean View (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Ocean View (M)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Ocean View (U)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About this property

Hotel Riu Palace Costa Mujeres - All Inclusive

Family-friendly beachfront location with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Costa Mujeres - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Costa Mujeres - All Inclusive offers 670 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

A 24-hour health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include facials and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Hotel Riu Palace Costa Mujeres - All Inclusive. During your stay, you'll be close to Playa Mujeres Golf Club. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Spaces, one of the property's 6 restaurants and 6 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
  • Indulge with facials, aromatherapy or massages at Renova
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a steam room and fitness classes
  • Guests have great things to say about the beach and the clean guestrooms
  • 9 minutes by car from Playa Mujeres Golf Club and 11 minutes from Punta Sam Ferry Terminal
Hotel Riu Palace Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hotel Riu Palace Costa Mujeres - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a 24-hour health club. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 4-star Costa Mujeres property.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
Spaces – This buffet restaurant specialises in international cuisine.
Zarape – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Japan – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Krystal – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Roma – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Water fitness

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Japan
  • Krystal
  • Roma
  • Spaces
  • Zarape

Things to do

  • 24-hour health club
  • 5 outdoor pools
  • Boat tours
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Snorkelling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Mujeres - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive Resort
Riu Palace Costa Mujeres-All Inclusive All-inclusive property
Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
All-inclusive property Riu Palace Costa Mujeres-All Inclusive
Riu Palace Costa Mujeres All Inclusive
Riu Costa Mujeres Inclusive
Riu Palace Costa Mujeres All Inclusive
Hotel Riu Palace Costa Mujeres - All Inclusive Costa Mujeres

Hotel Riu Palace Costa Mujeres - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 894 out of 1497 reviews
Rating 8 - Good. 335 out of 1497 reviews
Rating 6 - Okay. 156 out of 1497 reviews
Rating 4 - Poor. 50 out of 1497 reviews
Rating 2 - Terrible. 62 out of 1497 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff entered our room and gathered our belongings, moved them to another room, without our knowledge or consent. Girl at front desk, lied and denied having a conversation with us. General Manager stood by her side, said we we lying and they did nothing wrong. A simple apology and acknowledgment of the situation would have been appreciated. Luna, the General Manager was a horrible host. Couldn’t even make a meeting that she set on Tim. I had to wait 15 extra minutes.
Stayed 4 nights in Dec 2024

6/10 Okay

Xiaodong

Stayed 4 nights in Dec 2024

8/10 Good

Kenneth wendell

Stayed 4 nights in Dec 2024

8/10 Good

Felitchina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Mario Alberto

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Riu Palace Costa Mujeres last week for 5 days. The cleanliness of the rooms was great. The entire vibe of the hotel is modern and elegant but still allows you to feel comfortable and relaxed. They have a good variety of food. I just did not prefer the 3-5 food snacks. Access to an Impressive beach is one of a kind!! The entertainment was also very good! I cannot say enough about the attention that my entire family received at this hotel. The only suggestion that I have is to book trips into town ahead of time since the hotel is a bit far from the hotel zone. I would definitely return to this resort.
Stayed 5 nights in Dec 2024

10/10 Excellent

Amon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Volodymyr

Liked: Cleanliness
Stayed 9 nights in Dec 2024

8/10 Good

Jefferson

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

8/10 Good

Roveno

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Wish they had better mattresses. But other then that I love the beach this property has, food was okay. Very family friendly which for us it was great.
Stayed 6 nights in Dec 2024

8/10 Good

Sarah Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was beautiful with excellent housekeeping, including a cute towel figure on the bed daily. The resort has many restaurants and a lovely cappuccino cafe. There are multiple pools and the beach is stunning -- we walked the miles of white sand every day. The biggest downside is that the location is north of Cancun in Costa Mujeres and very isolated. Unlike many resort areas you can't just walk outside and access public transportation or walk to shopping, nightclubs, or recreational places. We ordered Uber and taxis at an additional expense. There is also no shuttle to and from the airport. It is a beautiful resort if you want to stay there and not go anywhere.
Stayed 10 nights in Dec 2024

6/10 Okay

Laurie Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Riu new design complex. Very clean & organized. Although… we were room 0167. Great ocean view & location to pools. The room is located below the Taste buffet. Chairs & tables dragging all hours. Mostly meal time ( barely stand the noise) & all night when staff are cleaning. Not much sleep or afternoon resting in room. We have been to quite a number of Riu resorts , this location & incredible beaches are now one of our favourites in Cancun area We will return , just not staying near the past location. .
Stayed 7 nights in Dec 2024

10/10 Excellent

Makeda

Liked: Staff & service, amenities, property conditions & facilities
Clean property. Every minute someone is cleaning the glass or the pool area. It is a fun resort with lots to do. I liked the Art studio where we can paint and sketch and draw. I liked the stand alone tub in the rooms. I liked the entertainment. The food was okay. I am allergic to shellfish and pork and they had too much, as there was cross contamination of the shellfish and the regular foods like chicken. But they did offer vegetarian options which was okay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice hotel but the location is far away and the road conditions are not good
Stayed 2 nights in Dec 2024

8/10 Good

Konstantin

Stayed 9 nights in Nov 2024

6/10 Okay

Vlad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Nov 2024

8/10 Good

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Andriy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation for family
Stayed 7 nights in Nov 2024

6/10 Okay

janine

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice and clean. The staff are mostly helpful. The food wasn’t good at all. From the fake hamburger patties by the pool to the Italian restaurant pasta that reminded me of Chef Boyardee. I will not come back.
Stayed 4 nights in Dec 2024

10/10 Excellent

Edeek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how the workers always maintaining cleanliness. Makes the stay really nice. Buffet food has good options, I just wish they cooked it a little better(some food was overcooked or undercooked) and desserts should be a little better tasting.
Stayed 6 nights in Dec 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean place!
Stayed 7 nights in Nov 2024

8/10 Good

Elvir

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
We stayed with 3 other families over Thanksgiving Holiday, for 8 days. Checking in was good with no issues, we did arrive earlier and used the facilities until our room was ready. Tub in the room was pointless with minimal privacy in the room from the shower area. The beds were small and not as comfortable. They should put in 2 queen beds remove the tub and put a wall to separate. No operational fans in the bathroom area and toilet flushes slow. The pools had a good variation where something for everyone. The beach was great, this is where we spent most of our time. Didnt feel overwhelmed with ppl trying to sell services. Food options were average. Be aware of labels as things were mislabeled. They could definitely do a better job with labels. Staff was great even when it very busy things were fluid. Some things were over cooked, I assume this was for food safety. Staff was great, it seemed they were short staffed but kept up with things. Gym was okay, small with not a lot of options. So, switched to swimming more in the ocean. It would be nice to have drink options at the bars, at least some specialty drinks they focus on. Shows were good at evening times. Day entertainment was weak they could do better job. Dont take a room near the buffet on the ground level. Carts for room service run 24hrs and a very load crossing the tile in the hallways. Overall good place to stay with few minor issues.
Stayed 8 nights in Nov 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024

10/10 Excellent

LILY ZHOU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Nataliya I

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful hotel property, clean, good food, but sweets are not the best, didn’t like how it’s noisy at restaurants, love to visit a restaurant and have a quiet peaceful romantic dinner, it’s not possible here, too noisy, it would’ve be nice to have some umbrellas on the beach. It was very windy when we stayed there, couldn’t swim because of big waves, not sure if it’s always like that in this place or maybe there’s certain time of the year when it’s more calmer. Workers friendly and try to help if you need it.
Stayed 6 nights in Nov 2024