Hotel Riu Palace Kukulkan - Adults Only - All Inclusive - Reviews, Photos & Rates

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Dates

May 2025

June 2025

4 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Explore the area

Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500

Marlin Beach
‪5 min walk‬
Cancun Interactive Aquarium
‪7 min walk‬
La Isla Shopping Mall
‪7 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

Room options

Junior Suite Ocean View Elite Club (M)

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Minibar, in-room safe, desk, blackout curtains

Junior Suite (E)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

59 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club | C)

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

60 sq m
Sleeps 2
1 King Bed

Junior Suite (L)

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

39 sq m
Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

Sleeps 2
1 King Bed

Junior Suite, Partial Sea View (L)

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

60 sq m
Sleeps 2
1 King Bed

Junior Suite (B2C-US)

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

40 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

Sleeps 2
1 King Bed

Junior Suite (B2C-CA)

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CA)

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CA)

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CA)

Sleeps 2
1 King Bed

Junior Suite (U)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (M)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

60 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

40 sq m
Sleeps 2
1 King Bed

Junior Suite, Sea View (C)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

40 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

Sleeps 3
2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

60 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

39 sq m
Sleeps 2
1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

Sleeps 3
2 Double Beds

Junior Suite (C)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Similar properties

Private beach nearby, free beach shuttle, beach bar

Pool
All-inclusive
Spa
Pet-friendly

for 1 room

includes taxes & fees

10 May - 11 May

Premium bedding, free minibar items, in-room safe, desk

Pool
Breakfast included
All-inclusive
Spa

for 1 room

includes taxes & fees

10 May - 11 May

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Adults-only beachfront hotel with 4 outdoor pools

Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

The shopping around Hotel Riu Palace Kukulkan - Adults Only - All Inclusive gets high marks from our customers. During your stay, you're just a quick walk from La Isla Shopping Mall. Free breakfast, free WiFi in public areas and free self-parking are available.

Free buffet breakfast served daily
Free WiFi
Free self-parking
Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar and 4 bars/lounges
Take a swim in the 4 outdoor pools
Indulge with aromatherapy, massages or body wraps at the spa
Amenities include convenience store, laundry facilities and a lift
Guests have great things to say about the pool and the location
Within a 10-minute walk of La Isla Shopping Mall and Hotel Zone Beaches

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers its guests 4 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi.

The luxury Hotel Riu Palace Kukulkan - Adults Only - All Inclusive also features barbecue grills, a garden, and coffee/tea in common area. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants on site.

24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-certified property

This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
4 bars/lounges
6 restaurants
A coffee shop/cafe
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

4 outdoor pools
Full-service spa

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Hair salon
Laundry facilities

Guest services

Change of towels on request
Concierge services
Housekeeping (daily)

Outdoors

Barbecue grill
Beach loungers
Beach towels
Garden
On the beach
Outdoor entertainment area
Pool loungers
Pool umbrellas

Full-service spa

Aromatherapy
Body wraps
Massage
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Towels provided

Entertainment

55-inch flat-screen TV with satellite channels

Food and drink

24-hour room service
Minibar

Air conditioning
Bulk dispensers for toiletries
Ceiling fan
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Pets and service animals are not allowed on site.

Property is also known as

Hotel Riu Latino

Riu Kukulkan Inclusive Cancun

Hotel Riu Palace Kukulkan Adults Only

Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

9.0

Wonderful

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Samantha Diane

Travelled with partner

26 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property with exceptional service

Stayed 6 nights in Jan 2025

8/10 Good

Gabriel

26 Jan 2025

Stayed 4 nights in Jan 2025

10/10 Excellent

THOMAS A

26 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I never seen a staff bust there butts every part of the day. Its raining, they are outside pushing water off the walkways. Keeping drinks in your hands, removing empty plates, or cleaning your room twice a day. The only dislike was the sportsbar being a hike up 3 flights of stairs.

Stayed 5 nights in Jan 2025

8/10 Good

Stephanie

26 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

This resort is located directly on the beach! Many of the rooms have at least a partial ocean view. There are a few different pools to choose from. One designated for elite club members, one with a swim up bar, one that has various scheduled activities throughout the day, and one with a calm/quiet vibe. All of the staff at RIU Kukulkan were 10/10! The property was incredibly clean. There are a few restaurants to choose from for dinner, and one large buffet restaurant with tons of food options. The restaurants have limited alcohol/drink options, but there are plenty of bars to choose from and you can bring your own mixed drink to dinner. We stayed at the resort in January, so the weather was between 70-80° F, the nights can get chilly with the wind! The resort offered shows, games, and activities at night, very entertaining. This resort is mostly calm/relaxing, but if you are looking for a party vibe - they offer free transportation to the other RIU resorts for themed parties. The one downside is that you have to stay there for a few hours before the shuttle returns. We decided to head back to our own room early and the staff helped us navigate the public transportation system ($1 USD per person). Overall, we had a really good stay!

Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with group

25 Jan 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

The reception was not accommodating. We requested 2 rooms with double beds but were only able to provide one room with double beds and one room with a king size bed the first night. The waiters by the pool and the lobby bar picked and chose who they wanted to wait on, so we had long wait times for drinks or else go to the bar ourselves. The buffet food was not good for the type of resort advertised.

Stayed 5 nights in Jan 2025

6/10 Okay

Sandra, Elgin

25 Jan 2025

Liked: Property conditions & facilities

Stayed 4 nights in Jan 2025

8/10 Good

Gina

25 Jan 2025

Liked: Staff & service, property conditions & facilities

Beach is amazing!!

The staff were incredible. The drinks were not great. The food was wonderful, every meal! The beach was far beyond our expectations and we could not get enough of it. The pools got quite crowded around 12-4 and it was loud but if that is the crowd you are looking for, this is for you!

Stayed 4 nights in Jan 2025

10/10 Excellent

DANUT DUMITRU

Travelled with family

25 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Liked: very good service, good food selection, clean rooms, friendly staff, nice activities. Did not like - tv in the room does not go by default to cable channels and is not easy for older people to easily change the source and see the channels.

Stayed 4 nights in Jan 2025

10/10 Excellent

Steven

Travelled with group

24 Jan 2025

Liked: Cleanliness, staff & service, amenities

Good views and good food. Location is close to downtown and convenient to get anywhere.

Stayed 3 nights in Dec 2024

10/10 Excellent

Clifford

Travelled with partner

24 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the best resorts we’ve visited!

Stayed 6 nights in Dec 2024

10/10 Excellent

Kaitlyn

Travelled with partner

24 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved our stay at this resort! Food was amazing and the staff is very attentive. Its a beautiful resort that feels luxurious and relaxing.

Stayed 3 nights in Jan 2025

10/10 Excellent

Evan

Travelled with group

23 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing!

Stayed 6 nights in Jan 2025

10/10 Excellent

Ignacio

Travelled with family, Travelled with partner

23 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone that works here was super atentive And very friendly, Will definitelly recomend and come back in future

Stayed 5 nights in Jan 2025

10/10 Excellent

Andrea

23 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jan 2025

6/10 Okay

Justine N

Travelled with group

22 Jan 2025

Liked: Cleanliness, property conditions & facilities

Positive things about the resort: clean, beautiful beach, nice ocean view rooms. Helpful things to know: room service is only snack food - no meals available from room service, bring small bills for tipping (it was hard to get change from staff), mentally prepare not to get into your room until AFTER check in time, food and service across the resort was average.

Stayed 3 nights in Jan 2025

10/10 Excellent

Jennifer Mastrogiorgio, Bronxville

Travelled with partner

22 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Not a huge resort, but has everything you need. Friendly and accommodating staff. Very clean. decent food. Area around resort is walkable and has a nice mall nearby. Would definitely stay again.

Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveller

22 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 10 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group

22 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay. Beautiful property. The staff wonderful. The food was fair.

Stayed 5 nights in Jan 2025

10/10 Excellent

Larry, Atlanta

Business traveller

21 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the dining options! The buffet had great food options!

Stayed 4 nights in Jan 2025

10/10 Excellent

Monique

Travelled with family, Travelled with group

21 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had an amazing time. I will definitely be back!!

Stayed 4 nights in Jan 2025

10/10 Excellent

AMANDEEP

21 Jan 2025

Stayed 3 nights in Dec 2024

10/10 Excellent

David

Travelled with partner

20 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First time at this resort and it was a 10/10. All the staff was friendly and fun. Ran out of time to try all the restaurants but the ones I did try were great. Great drinks and coffees as well. Plan on coming back in the future.

Stayed 3 nights in Jan 2025

10/10 Excellent

Ramona

20 Jan 2025

Stayed 4 nights in Jan 2025

10/10 Excellent

Aimee, Bloomington

Travelled with partner

20 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff and gorgeous property. The food and drink make the price well worth it.

Stayed 7 nights in Jan 2025

10/10 Excellent

Karen d

Travelled with family

19 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Came for my SIL 30th birthday. Everyone had fun. Great food. Clean. Friendly staff.

Stayed 4 nights in Jan 2025

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Choose dates to view prices

Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

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Junior Suite Ocean View Elite Club (M)

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Junior Suite (E)

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Junior Suite, Ocean View (B2C-US)

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Junior Suite, Partial Ocean View (E)

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Junior Suite, Ocean View (Elite Club | E)

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Junior Suite, Ocean View (E)

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Suite, Ocean View (Elite Club | E)

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Junior Suite, Ocean View (Elite Club | C)

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Junior Suite, Partial Ocean View (U)

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Suite, Ocean View (Elite Club | C)

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Junior Suite (L)

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Junior Suite Vista Mar (M)

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Junior Suite, Oceanfront (Front Elite Club -L)

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Suite, Ocean View (Elite Club, B2C-US)

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Junior Suite, Partial Sea View (L)

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Junior Suite, Sea View (L)

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Junior Suite, Ocean View (Elite Club - L)

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Suite, Ocean View (Elite Club - L)

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Junior Suite (B2C-US)

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Junior Suite Ocean Front Elite Club (U)

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Junior Suite, Oceanfront (Elite Club, B2C-US)

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Junior Suite, Oceanfront (Elite Club | B2C-CA)

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Junior Suite (B2C-CA)

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Junior Suite, Ocean View (Elite Club | B2C-CA)

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Junior Suite, Sea View (B2C-CA)

View all photos for Junior Suite Ocean View Elite Club (U)

Junior Suite Ocean View Elite Club (U)

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Junior Suite, Partial Sea View (B2C-CA)

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Junior Suite, Ocean View (U)

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Suite, Ocean View (Elite Club | B2C-CA)

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Junior Suite (U)

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Junior Suite (M)

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Suite Ocean View Elite Club (M)

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Junior Suite, Oceanfront (Elite Club | C)

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Junior Suite, Sea View (C)

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Junior Suite, Partial Sea View (M)

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Junior Suite, Partial Sea View (C)

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