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Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property

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Photo gallery for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Premium bedding, free minibar items, in-room safe, desk
Property amenity
Couples treatment room(s), sauna, body treatments, facials
Aerial view
Banquet hall

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive

Explore the area

Map
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪13 min walk‬
  • Gaviota Azul Beach
    ‪17 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front Diamond Club

  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front

  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view Diamond Club

  • 56 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

  • 359 sq m
  • Ocean view
  • Sleeps 11
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury suite sunset view

  • 67 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Suite Ocean Front

  • 67 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view

  • 56 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

  • 415 sq m
  • Ocean view
  • Sleeps 13
  • 2 King Beds, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential One Bedroom Suite Sunset View Diamond club

  • 114 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

  • 303 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Two Bedroom Suite Sunset View Diamond club

  • 170 sq m
  • Lagoon view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • 114 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

  • 170 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About this property

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers 180 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with a health club and a sauna.
The on-site spa has 18 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only's great beach location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 2 outdoor pools
  • Indulge with body treatments, manicures and pedicures or massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the location and the beach
  • Within a 15-minute walk of Forum Beach and Cancun Convention Center
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A business centre and meeting rooms are available. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Gourmet Marché – On-site buffet restaurant.
Hunter Steakhouse – On-site steakhouse. Open daily.
Agave - Mexican Cuisine – On-site restaurant. Open daily.
Jade - Asian Cuisine – On-site restaurant. Open daily.
C/X Culinary Experience – On-site diner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Agave - Mexican Cuisine
  • C/X Culinary Experience
  • Gourmet Marché
  • Hunter Steakhouse
  • Jade - Asian Cuisine

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 18 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 4.06 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1080 out of 2032 reviews
Rating 8 - Good. 443 out of 2032 reviews
Rating 6 - Okay. 256 out of 2032 reviews
Rating 4 - Poor. 120 out of 2032 reviews
Rating 2 - Terrible. 133 out of 2032 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Andrea

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
We stayed a week at this resort. We thought the decor was very modern and nice, after a week though you notice the window that was installed upside down and the leaky ceiling on the third floor near the bathrooms and chopstick restaurant, and the mold in your shower. The main floor seemed always clean and the cleaning staff was always cleaning rooms. However the hallways always seemed dirty at night and lots of dishes left outside rooms. We upgraded to diamond club at arrival it had come recommended and advertised special accessibilities especially to the rooftop. Which apparently you can only sit in direct sun unless you are willing to pay $150-$300 for a cabana. You were not able to use the umbrellas. Another upgrade was access to premium liquor which you could only get in two places inside the building on the first floor and the pool. Not a lot of drinking took place on this trip due to eating something bad at the Buffett the first night we got there. A few staff that made our visit enjoyable. Sandra our butler she was amazing. If she isn’t a boss they should make her one. Always friendly, accommodating and informative. Willy was part of the entertainment team we played poker with him in the pool and he made me a very nice bracelet and found out my husband and I shared similar interests. Chantel and Luis were amazing out on the beach never felt like we were in need of help they were both very attentive. Sergio on the beach so nice.
Stayed 7 nights in Jan 2025

10/10 Excellent

Akeisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They treated me like a queen ! I loved every minute !
Stayed 6 nights in Nov 2024

2/10 Terrible

Eddie, GAY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just not a place i would return too
Stayed 3 nights in Jan 2025

10/10 Excellent

Alka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and Ocean front room was excellent. Staff very friendly and polite. Food choices limited for vegetarian, but the chefs in restaurants were creative and made special dishes for us. We would love to go there again,but would love it even more if like ither Royalton resorts there would be an Indian restaurant. Thank You Royalton Chic
Stayed 5 nights in Jan 2025

10/10 Excellent

Luiza Franco Da

Stayed 3 nights in Jan 2025

10/10 Excellent

Danielle

Stayed 4 nights in Dec 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Shantana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property
Stayed 3 nights in Jan 2025

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Great New years. They really made it special. It's a bit of a party atmosphere but easy enough to find a quiet space if you like. Excellent food. The new Year dinner was exceptional.
Stayed 7 nights in Dec 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel frequently and this resort is a gem! Right from the initial contact with our butler Ricardo we began to enjoy ourselves. He made things very easy and catered to our every need. The food experience was great, many options. The beach was phenomenal! It was so sandy and well kept and the water was a beautiful blue! The parrties at the rooftop pool were more than we expected, and the nitely activities were very fun! The maids were very attentive to keeping the suite spotless. We"ve already discussed going back in May for my birthday and I haven't even unpacked from this trip! 🙃

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacay with Friends

Beautiful property with entertainment for all cultures and genres. Food was not great at some places. Difficult to obtain a reservation for some of the restaurants.
Stayed 4 nights in Jan 2025

10/10 Excellent

Rajesh, San Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2025

8/10 Good

John, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
I did like the property overall The specialty dining was difficult to get and dining rooms were small except the buffet. I was not impressed with registration process either it was very slow for non diamond members. The service staff was excellent especially Fernando and Sergio.
Stayed 7 nights in Jan 2025

6/10 Okay

Mornique

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was awesome! Check in and check out process is absolutely horrible. The rooms are in very poor condition. The process of making reservations for dinner and lunch at the restaurant is a poor process and typically you don’t even get to make a reservations because they fill up too quickly. The only thing that saved this place was the staff. They are absolutely fabulous. The building needs major maintenance. We have major issues with AC.
Stayed 7 nights in Jan 2025

6/10 Okay

Thi

Travelled with partner
Disliked: Property conditions & facilities
Resort was sold out and restaurants were closed
Stayed 5 nights in Jan 2025

10/10 Excellent

Asauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and food.
Stayed 5 nights in Jan 2025

10/10 Excellent

Joseph, Somers

Stayed 4 nights in Oct 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

8/10 Good

Dmitri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the resort overall, didn’t like additional upsells and elevator situation is not the best, we received the room after 5 pm only and staff didn’t want to compensate it with the later check out, concierge from Expedia was very helpful and helped us with questions!
Stayed 2 nights in Jan 2025

6/10 Okay

Haley Lynn-Kristine

Stayed 5 nights in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

6/10 Okay

Brae

Travelled with group
Disliked: Property conditions & facilities
Property was outdated compared to similar stays in this area.
Stayed 3 nights in Sep 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

6/10 Okay

Alicia

Travelled with partner, Travelled with group
Disliked: Staff & service
I stayed here January 11-14. I was supposed to have arrived on the 10th but arrived late due to weather. The resort refused to allow me a check out on the 15th to cover the missed day. Starting with the cons, my room wasn't as clean or luxurious as advertised. It was an ok room with a great view. Housekeeping was almost non existent. The staff was the most non chalant rude people I've ever encountered on a resort. The worst was at the Italian restaurant. The restaurant closes at 10pm yet they take reservations at 9:30pm only to tell you to hurry up and order because the kitchen will be closing. While trying to order the waiter repeatedly yelled "Whaat" whenever he didn't understand me. The food was horrible and he gave my husband the fish dish that he didn't order. I think they just gave us what was leftover in the kitchen. They also asked us to leave because they closed and was taking up the tables and chairs. Bartenders were not friendly at all and the liquor was cheap. Luis was great, he was serving drinks from a cart in the lobby. You have to upgrade to Diamond Club for decent liquor. I finally got good food and service at the buffet. The salmon and lambchops were very good and the service was better than the restaurants. You have to have reservations for the restaurants. We didn't get to try Chop Stix they were booked. I enjoyed the silent disco party and the DJ was good at the pool parties. They also have shows. Good access to the malls and downtown.
Stayed 4 nights in Jan 2025