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Sun Palace Cancun - Adults Only - All-inclusive

4.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sun Palace Cancun - Adults Only - All-inclusive

3 outdoor pools, pool loungers
Aerial view
Lobby
Superior Deluxe Ocean View - King Size Bed | Hypo-allergenic bedding, down duvets, free minibar, in-room safe
Body treatments, hydrotherapy, aromatherapy, body wraps, body scrubs

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • All-inclusive
  • Hot tub
  • Spa

Explore the area

Map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    1 min drive
  • Delfines Beach
    2 min drive
  • El Rey Ruins
    4 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    13 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Junior Suite Ocean View - King Size Bed

Superior Junior Suite Ocean View - King Size Bed | Hypo-allergenic bedding, down duvets, free minibar, in-room safe

Superior Junior Suite Ocean View - King Size Bed

  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Governor Suite Partial Ocean View - King Size Bed

Superior Governor Suite Partial Ocean View - King Size Bed | Hypo-allergenic bedding, down duvets, free minibar, in-room safe

Superior Governor Suite Partial Ocean View - King Size Bed

  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Junior Suite Ocean View - Two Double Beds

Superior Junior Suite Ocean View - Two Double Beds | Hypo-allergenic bedding, down duvets, free minibar, in-room safe

Superior Junior Suite Ocean View - Two Double Beds

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | Hypo-allergenic bedding, down duvets, free minibar, in-room safe

Superior Honeymoon Suite Ocean View - King Size Bed

  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - King Size Bed

Superior Deluxe Ocean View - King Size Bed | Hypo-allergenic bedding, down duvets, free minibar, in-room safe

Superior Deluxe Ocean View - King Size Bed

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View | Hypo-allergenic bedding, down duvets, free minibar, in-room safe

Superior Two Bedroom Presidential Suite - Ocean View

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

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Exterior

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About this property

Sun Palace Cancun - Adults Only - All-inclusive

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at Sun Palace Cancun - Adults Only - All-inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Sun Palace Cancun - Adults Only - All-inclusive offers 247 accommodations with free minibar items and a safe. Rooms open to balconies. Beds feature down duvets. Smart televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and complimentary toiletries. This Cancun property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Our customers tell us they can't get enough of Sun Palace Cancun - Adults Only - All-inclusive's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Enjoy Italian cuisine at La Tratto, one of the property's 4 restaurants and 4 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with manicures and pedicures, massages or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the pool
  • Just a 1-minute drive from Iberostar Cancun Golf Course and a few minutes from Delfines Beach
  • Airport shuttle service available for a fee
Sun Palace Cancun - Adults Only - All-inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sun Palace Cancun - Adults Only - All-inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a hot tub, a steam room and a fitness centre. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 4.5-star Cancun property is smoke free.

Guests are served a free full breakfast daily from 7 AM to 11:30 AM.
La Tratto – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required.
Aurora – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Reservations are required. Open daily.
Fuego – This restaurant specialises in Latin American cuisine and only serves dinner. Reservations are required. Open daily.
Thai – This restaurant only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aurora
  • Fuego
  • La Tratto
  • Thai

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Handrails in stairways (100 centimetre high)
  • Lift (89 centimetre wide door)
  • Magnifying mirror
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sun Palace Cancun - Adults Only - All-inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system
Sun Palace Cancun - Adults Only - All-inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi

Sun Palace Cancun - Adults Only - All-inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 770 out of 1067 reviews" "
Rating 8 - Good. 190 out of 1067 reviews" "
Rating 6 - Okay. 66 out of 1067 reviews" "
Rating 4 - Poor. 21 out of 1067 reviews" "
Rating 2 - Terrible. 20 out of 1067 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

NeShay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s breathtaking, amazing, beautiful and peaceful. I love everything about it. I didn’t even want to leave.
Stayed 3 nights in Aug 2024

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place but food was average.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ruthie, Grapevine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay! The hotel is fabulous and the staff are incredibly kind and helpful. We loved our server Abel at the Italian restaurant! All the restaurants are delicious and we are foodies ❤️ it is such a relaxing hotel. The infinity pool looks over the ocean. We loved the sound of the waves from our room. We have already booked another visit for March!
Stayed 4 nights in Aug 2024

4/10 Poor

Daisha

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Sun Palace. The resort is immaculate, and the food is good. While there were a couple of things we didn't like, we found that we could always try something else, and by the second day, we knew how to order the food to our liking. The staff is unbelievable; they make you feel so welcome and take so much pride in their job, which translates to great service. We were invited to a welcome breakfast (member's club pitch) for a discount on our excursions, but we politely declined, and the staff never brought it up again. We were concerned that we were going to be bombarded by a timeshare pitch when we got there, but that was not the case. The drinks were great, and the pools were awesome. The beach had a lot of waves while we were there, so we went on an island excursion for a beach day. We would recommend this resort to all couples. Bring small bills to tip the staff; they really appreciate it.
Stayed 3 nights in Aug 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt totally pampered and enjoyed the quality drinks and food.
Stayed 5 nights in Aug 2024

10/10 Excellent

Amy E

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time staying at Sun. It was just as much fun as the last time. The restaurants are amazing! The pools are clean! And the rooms are beautiful. Only downfall is resort credits you get for booking are only good for certain things, and the price above all of those certain things is astronomical. $700 for a couples massage? No way! But we will continue to visit Sun because we love everything else about it.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jazmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and elegant when you walk in and they greeted me with a flower. Check in was easy and same with check out. The room was amazing so beautiful and view was amazing. The bar was great and the pools great. Everything was perfect and this was our first here and we were in love.
Stayed 4 nights in Aug 2024

6/10 Okay

Christopher, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Needed better dining and the spa was God awful. They wanted 350 USD for a 80 minute massage .. in Mexico!!! That’s nuts
Stayed 1 night in Aug 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, relaxing, fun and romantic. We look forward to going to Sun Palace again. Beautiful location, incredible food, comfortable room, we loved this trip. Minor annoyance: they try to “sell” you on visiting and reviewing another property while you are there which was kind of annoying since they don’t take no for an answer easily, but it seems many of these places do that. Put that one complaint in a bubble, and book the trip!
Stayed 4 nights in Jul 2024

10/10 Excellent

Anna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros- The property was nice. The staff were nice, helpful and friendly. Thai Restaurant was my favourite. I enjoy the fun pool and activities at the pool. Cons- I didn’t like the staff constantly sale pitch for a Timeshare properly.
Stayed 3 nights in Aug 2024

6/10 Okay

Paul, Atlanta

Travelled with family
Liked: Cleanliness
The beach is filled with large rocks making it unsafe to swim there. We had to walk 15 minutes every day to find a safe swimming area. The hotel and Expedia said nothing about that on Expedia’s website. The Staff is annoying as they try to push relentlessly buying products from them to generate extra revenue for the hotel. Shops at the hotel are super overpriced, example: a spray can of sunscreen sells for $35, something you would buy for less than $10 in the U.S. Overall, not a good experience.
Stayed 3 nights in Aug 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our time.............my wife and I will certainly come back
Stayed 4 nights in Jul 2024

10/10 Excellent

Alexander

Stayed 1 night in Jul 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying in Cancun Hotel Zone. We had “basic” room and thought it was excellent. Liked that everything was in one building. Pools overlooking beach were amazing. Beach was clean but couldn’t get in water b/c of boulders and waves. Food was excellent at every restaraunt.
Stayed 4 nights in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel, property and amenities were wonderful. The property and rooms are updated. The food was excellent. The alcohol was not strong at all for an all inclusive resort. Excellent experience:)
Stayed 4 nights in Apr 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great hotel to stay at!
Stayed 5 nights in Jul 2024

10/10 Excellent

Karalee

Stayed 6 nights in Jul 2024

10/10 Excellent

Leosdani Gonzalez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que dias inolvidables pase en este gran hotel nos encanto lo recomendamos a full..el personal maravilloso se respira armonía en todo momento..la comida de show deliciosa el servicio a la habitación de lujo..volvere sin dudas pero esta ves lo are al le Bland me encanto y es de la misma cadena gracias por todo Sun Palace
Stayed 4 nights in Jul 2024

8/10 Good

Summer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful!! Very relaxing as it is adults only. I would say book directly through the resort as expedia(third party) does not care about your accommodation. I paid extra for insurance and didn’t receive money back for losing a day of my stay :(
Stayed 6 nights in Jul 2024

10/10 Excellent

Iris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing!!
Stayed 4 nights in Jul 2024

8/10 Good

FRANK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations but poor dining options.
Stayed 6 nights in Jul 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and love that it is all inclusive. Two things that need improvement are: the food and the push to buy something more. The food was average and is the reason I wouldn’t return to the Sun Palace. Also, the frequency at which the staff would ask becoming a member or purchasing some kind of deal was too much.
Stayed 4 nights in Jul 2024

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If I could give Sun Palace more stars I would! It starts and ends with the staff. From the warm greeting on the day you check in through check out there was always a friendly face to answer questions and ensure your visit was perfect. The facility itself is very modern and every ocean view room is fantastic. Everything is clean and well kept. There's a phenomenal app for your phone that lets you do anything from restocking your refrigerator to making dinner reservations in any of the hotel restaurants. Speaking of which these restaurants are phenomenal! There are so many options with cuisines from around the world and there's pretty much an option to eat something no matter what time of day it may be. Our room was well stocked, the hot tub was perfect, balcony and view were outstanding. Being an all-inclusive adults only hotel meant there was a lot of alcohol available in and outside your room. The outdoor facilities are a step above and again I have to note that the staff is super attentive without being intrusive. You have a few smaller pools where things are quieter and then the main pool where a lot of the fun and action occurs. There is easy access to the beach with its pristine water though maybe only for the best swimmers to enter. Make sure you get up early at least one morning and see the dawn and sunrise over the ocean from the beach or your balcony. There's a lot more I could say but all of it would be positive. This is a can't miss hotel and we'll be back.
Stayed 5 nights in Jul 2024

10/10 Excellent

Kim, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t usually leave reviews but I read so many I thought I should contribute. We are early 50s looking for an adults only AI that isn’t a young 20 something party vibe but still fun. I have been to Cancun and Cozumel as well as Playa del Carmen all AIs. I have to say this is the nicest, cleanest, most updated resort I have been to. The food was excellent at all of the restaurants especially the Italian (Gabby was an excellent server) Thai, and Fuego although a bit warm because it’s all outside. The buffets were decent and my bf likes spicy and never added hot sauce to anything. The pools were busy but we always found chairs even if we went down after 11. The staff was always attentive. My only complaint was that the beach was very narrow and not swimmable. I have stayed at the top of the seven previously and am use to calmer waters. There was no high pressure pitches at any point although it was offered. The only reason I wouldn’t return is that I like to be in the ocean more.
Stayed 7 nights in Jul 2024