This perfectly located vacation rental has been a favorite of many families over the years. We loved being right on the bay & falling asleep to the sound of the ocean. Sadly, there has been overdue maintenance that is being ignored, & with a change over from Turnkey/VRBO to Vacasa, the attention to customers is lacking. We have stayed in many vacation rentals & there's always a binder with house information to welcome us. In this house there was nothing at all. Our frustrations began when we arrived an hour before check-in & could not get in with the access code. Tried calling to talk with someone & waited forever to get a real person. Even though the place had clearly been cleaned & previous renters gone, we could not get in until 4:00PM. We made a list of frustrating maintenance neglect: upstairs bedroom sliding door falls off every third time it's opened, lockbox on back door so rusted that we couldn't return keys to it when we were leaving because it wouldn't close, two lights didn't work in upstairs bedroom (one by the mirror, & one in the bathroom over mirror), only two kitchen towels, no handle on BBQ lid, curtains in downstairs bedroom so tight on rods they wouldn't slide open or closed, upstairs main sliding doors to dining room very difficult to slide & lock. Nice bed linens, bath towels, & many kitchen tools. Missed a blender, more beach chairs, beach towels, & boogie boards.