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Hotel Caribe by Faranda Grand, a member of Radisson Individuals

5.0 star property
VIP Access

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Photo gallery for Hotel Caribe by Faranda Grand, a member of Radisson Individuals

Aerial view
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
3 outdoor pools, open 8 AM to 8:00 PM, free pool cabanas, pool umbrellas
Reception
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Pet-friendly

Explore the area

Map
Carrera 1a No 2-87, Cartagena, Bolivar, 130001
  • Bocagrande Beach
    ‪2 min walk‬
  • Clock Tower
    ‪6 min drive‬
  • Cartagena de Indias Convention Center
    ‪7 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 1 Bedroom, Non Smoking

40-inch flat-screen TV with cable channels, TV, heated floors

Suite, 1 Bedroom, Non Smoking

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Premium Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Non Smoking, Ocean View

Premium Suite, 1 Bedroom, Non Smoking, Ocean View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Premium Suite, 1 Bedroom, Non Smoking, Ocean View

  • Ocean view
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (City or Courtyard View)

Room, 2 Double Beds (City or Courtyard View) | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 2 Double Beds (City or Courtyard View)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 1 Queen Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Suite, 2 Bedrooms, Non Smoking

  • Ocean view
  • 89 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View

Suite, 2 Bedrooms, Non Smoking, Ocean View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Suite, 2 Bedrooms, Non Smoking, Ocean View

  • Ocean view
  • 89 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking

Studio Suite, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Studio Suite, 1 King Bed, Non Smoking

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Family Room, Multiple Beds, Non Smoking

  • 67 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Bunk Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Suite, 1 Bedroom, Non Smoking, Ocean View

  • Ocean view
  • 69 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Non Smoking

Premium Room, 2 Single Beds, Non Smoking | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Premium Room, 2 Single Beds, Non Smoking

  • City view
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking (City or Garden View)

Premium Room, 2 Queen Beds, Non Smoking (City or Garden View) | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Premium Room, 2 Queen Beds, Non Smoking (City or Garden View)

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Ocean View

Premium Room, 2 Queen Beds, Non Smoking, Ocean View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Premium Room, 2 Queen Beds, Non Smoking, Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Premium Room, 1 King Bed, Accessible, City View

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (City or Garden View)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 1 King Bed, Non Smoking (City or Garden View)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hilton Cartagena

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, (1044)
The price is CHF 139
for 1 room
9 Jun - 10 Jun
Hilton Cartagena

About this property

Hotel Caribe by Faranda Grand, a member of Radisson Individuals

Sun-drenched luxury just steps away from Bocagrande Beach
Catch some rays at the nearby beach or spend the day relaxing at Hotel Caribe by Faranda Grand, a member of Radisson Individuals's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Hotel Caribe by Faranda Grand, a member of Radisson Individuals offers 363 air-conditioned accommodations with minibars and laptop-compatible safes. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with cable channels. Bathrooms include a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open selected days. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

The free breakfast at Hotel Caribe by Faranda Grand, a member of Radisson Individuals gets high marks from our customers. During your stay, you're just a quick walk from Bocagrande Beach. Free WiFi in public areas, free valet parking and 3 outdoor pools are available.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking and self-parking
  • Enjoy international cuisine with pool views at Pedro Heredia Restaurant, one of the property's 4 restaurants
  • Take a swim in the 3 outdoor pools or soak in the 2 hot tubs
  • Treat yourself to massages, aromatherapy or facials at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the pool and the breakfast
  • Steps from Bocagrande Beach and 3 minutes on foot from Centro Comercial Nao
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hotel Caribe by Faranda Grand, a member of Radisson Individuals, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar and a bar/lounge. Public spaces have free WiFi. This Colonial hotel also offers a children's pool, a health club and a steam room. Free self parking and valet parking are available.

This 5-star Cartagena hotel is smoke free.

Guests are served a free full breakfast daily.
Pedro Heredia Restaurant – Overlooking the pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
India Catalina Restaurant – This restaurant overlooks the pool. Guests can enjoy drinks at the bar. Open daily.
Oh Caribe! Restaurant – This beachfront restaurant specialises in seafood and only serves lunch. Guests can enjoy drinks at the bar. Open selected days.
Karibukay Sushi Bar – This sushi bar specialises in Asian cuisine. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • India Catalina Restaurant
  • Karibukay Sushi Bar
  • Oh Caribe! Restaurant
  • Pedro Heredia Restaurant

Things to do

  • 2 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Art gallery
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Full-service spa
  • Games
  • Health club
  • Mini golf
  • Music library
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,444 square feet of conference space
  • 9 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open select days
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Built in 1945
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heated floor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person (one way)
  • Pet fee: USD 30 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Caribe by Faranda Grand, a member of Radisson Individuals offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number RNT 4253

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Caribe Cartagena
Caribe Hotel
Hotel Caribe Faranda Cartagena
Hotel Caribe Cartagena
Caribe Hotel Cartagena
Hotel Caribe Faranda
Caribe Faranda Cartagena
Caribe Faranda
Hotel Caribe by Faranda Grand
Hotel Caribe by Faranda Grand a member of Radisson Individuals

Hotel Caribe by Faranda Grand, a member of Radisson Individuals Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1002 reviews
Rating 8 - Good. 271 out of 1002 reviews
Rating 6 - Okay. 86 out of 1002 reviews
Rating 4 - Poor. 33 out of 1002 reviews
Rating 2 - Terrible. 38 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Stayed 3 nights in Feb 2025

2/10 Terrible

hassan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing !!! I canceled my reservation with them
Stayed 5 nights in Feb 2025

6/10 Okay

venkat r

Travelled with family
Liked: Cleanliness, staff & service
Property is some what dated but otherwise clean hotel . Breakfast was good.
Stayed 3 nights in Feb 2025

10/10 Excellent

Juliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
English Review Our stay at Hotel Caribe by Faranda in Cartagena was absolutely amazing! From the moment we arrived, we were impressed by the warm and friendly atmosphere. The breakfast was a highlight of our stay—delicious, with plenty of options every day. The food was flavorful, and the fresh juices were perfect. We also tried the brick oven pizza at the hotel, and it was one of the best pizzas we’ve ever had! We’d like to give a special shoutout to Nayib, the elevator attendant, and Jesus D. Altamar, the manager. When we had some issues upon arrival, Jesus was incredibly kind, respectful, and professional. He resolved everything quickly, which made us feel valued and comfortable. Thanks to him, we decided to extend our stay for another 8 days! The rooms were spacious, clean, and quiet, with very comfortable beds—we slept like babies every night. The hotel also has great access to the beach, and the price was very reasonable for the quality of service and amenities. The staff was consistently friendly and welcoming, which made our experience even more enjoyable. We highly recommend Hotel Caribe by Faranda to anyone visiting Cartagena, and we can’t wait to return! Reseña en Español: ¡Nuestra estadía en el Hotel Caribe by Faranda en Cartagena fue absolutamente maravillosa! Desde el momento en que llegamos, nos impresionó el ambiente cálido y acogedor. El desayuno fue uno de los puntos destacados de nuestra estadía: delicioso, con muchas opciones cada día.
Stayed 8 nights in Feb 2025

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall good hotel

We stayed three nights, the room that was initially given to us, was not meeting our criteria in terms of noise and other factors like the air conditioning, but they changed us to another room, and that was more spacious, and the air conditioner worked great and it was quiet. The amenities at the hotel are unique because of the animals, we did not have time to use the pool or the spa, but they look nice. There are several restaurants, the breakfast that was included multiple and any choices. The staff was very friendly, especially Cesar and Angie Who helped us out many times. We didn’t speak much Spanish, so that sometimes was challenging, as most of the staff is not bilingual. Overall, we had a pleasant day, but just so you know in terms of American standards it would not be a five star hotel. The rooms are a little dated And the amenities are a little lacking for the five star standard but it’s definitely a good four star hotel. This is located outside of the wall city and it will cost you about 10,000 pesos or a few dollars to get to the Walled location. We prefer the more modern and quieter location as I heard in the city. It would be noisier.
Stayed 3 nights in Feb 2025

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Columbia trip

Stayed for 8 days , our room changed 3 times , Hotel Staff and managers were caring and attentive . We had an amazing stay , the grounds are unique , wild life and many private corners excellent services . Overall I highly recommend the Caribe thanks to all the team , special thanks to Jesus and Francisco .
Stayed 8 nights in Feb 2025

8/10 Good

Jovica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a good 4 star hotel
Stayed 8 nights in Jan 2025

10/10 Excellent

Alejandro, Homestead

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Susan Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glorious grounds, beautifully lit up at night. Loved the deer, cats, peacocks, parrots and cats wandering the gardens - and the friendly toucan, who came to the bar for a drink. The hotel room was spacious, not in the latest decor but perfectly fine. The food was plentiful and the bar menu was delicious. Easy taxi ride into Cartagena and for access to the Rosario islands. Wonderful destination for winter sun but brush up your Spanish!
Stayed 14 nights in Jan 2025

10/10 Excellent

Marco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 3 nights in Dec 2024

10/10 Excellent

Reina I, Lusby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best girls' trip vacation! The hotel was beautiful. The grounds were amazing. We loved the wildlife, deer, and beautiful birds! The breakfast every morning was fantastic! We thoroughly enjoyed all the variety of fruit and offerings. We decided to visit annually as we had so much fun and made many memories. The hotel was clean and comfortable, and we felt safe and well cared for the whole time. We would highly recommend it to everyone!
Stayed 4 nights in Jan 2025

10/10 Excellent

Maria, Appleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel Caribe is wonderful, the food is delicious and most important the people is amazing. Planning to go back soon.
Stayed 1 night in Jan 2025

10/10 Excellent

Carolina Anaya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super helpful and friendly. Delicious food. Great to see animals in the property.
Stayed 7 nights in Jan 2025

8/10 Good

Luis Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel with lots of opportunities for growth

The hotel is in fair condition, specially for its age. Very eco-friendly with lots of open spaces. In our opinion, very well suited for families, but probably not for young singles looking for fun. Staff is friendly, though, in a couple of occasions, we encounter one or two with a bit of an attitude. Though, for the large number of staff, they should be considered as an outlier. As a positive feedback, the Hotel's Management should be more focus on improving the guests experience. Few examples: 1. Restaurant does not have a wine list (simple item, but for a 5-start hotel, the restaurant w/o a wine list is kind of awkward). 2. No Animation Team, at least 1 or 2 high energy folks would make the place rock, and guests wanting to come back. 3. The pools and several of the jacuzis do NOT provide a safe and easy way to get into or out from the water, specially for Seniors and young children (e.g., No Handrails, No swimming pool that has a gradual slope that allows you to walk directly into the pool without steps or a ladder, or at a minimum steps). 4. For the size, tradition, and quality of the hotel, the Hotel should have an impressive bar near or by the main lobby, where guests can mingle at any time of the day for coffee and/or drinks (we think this is a big business opportunity. Definitively, they have the space for it).
Stayed 9 nights in Jan 2025

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

andrew phillips

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Didn't get an ocean view room as I had confirmed. They put me in a city view by the Chivas bus stop. Not an upgrade.
Stayed 5 nights in Jan 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2024

4/10 Poor

Jasmin

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I liked the animals on the property. It is a pretty Hotel, but very expensive. I flew in from the states and drinks and deserts were expensive. Along with just a bottle of water. Service took FOREVER. The waiters were so slow and it took 30 min just to get drinks. Than another just to get out expensive bill. I hate that they already include gratuity in your bill. This was my first time in Cartegenia, Colombia and this hotel, but I can say it's my last. I will not recommend this hotel.
Stayed 3 nights in Jan 2025

8/10 Good

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very good stay here.
Stayed 8 nights in Jan 2025

2/10 Terrible

Saima

Disliked: Staff & service, amenities
Someone use my credit card for vacation. I already alert fraud department
Stayed 2 nights in Jan 2025

8/10 Good

REMO, DELANO

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Beautiful resort , the rooms are a bit dated but not a big deal. They had a smart TV which was great! The breakfast buffet was OK. The pools were amazing! Definitely felt safe on the resort, many security guards were present externally and internally. Would recommend for a solo traveler for (safety purposes) couple or family.
Stayed 1 night in Jan 2025

10/10 Excellent

Felix

Stayed 9 nights in Dec 2024