The receptionist ladies are very, very nice, but I only gave 3 stars in the staff category because this hostel has the worst cleaning person I have ever met out of over 100 hostels I have stayed in. One time she yelled and screamed at me, I would not feel bad if she just peacefully talked to me. Another time, while another lady guest and I were having breakfast in the kitchen, this cleaning lady complained: the stove needs to be cleaned, the toastor needs to be cleaned, then she repeated the same words while looking at the other lady guest, and then she repeated again while looking at me. Actually we didn't cook, we just warmed up some leftover food, the stove and toaster were in the same condition as when checked in (not very clean), the cleaning staff should have cleaned them, but she asked us to clean up. Before I met this cleaning lady, I told the receptionist lady that I would come back in 8 days before I fly away from Catania. Since I don't want to see this cleaning lady again, I didn't go back to this hostel. She really should learn some hospitality from the receptionist ladies.