4/10 – Schlecht
Alexis S.
22. Sept. 2024
Gut: Sauberkeit
Inconveniences Overshadow a Beautiful Vacation Rental
I recently stayed at this vacation rental for five nights, and while the property is beautifully decorated and in a great location, several significant inconveniences marred our experience.
1. Flooded Bedroom: Upon check-in, we discovered the larger bedroom flooded due to a clogged AC drainage system. It took 1.5 hours for the concierge to send someone to address it, delaying our plans.
2. Broken Door: A smaller bedroom door wouldn’t close or latch, and despite notifying the property manager, it remained unfixed throughout our stay. Staff also miscommunicated about retrieving the key for repairs, claiming they couldn’t find it when it was in the lockbox as we were instructed to leave it. My friend had to use her shirt to keep the door closed for privacy.
3. Inadequate Drinking Water: We were supposed to receive a full 5-gallon jug of drinking water but found only half upon arrival. It wasn’t until we mentioned it that we received a full jug.
4. Missing Amenities: The property lacked the promised iron and ironing board, and there was a “do not touch” sign on the washing machine, making laundry impossible. Additionally, the absence of a dishwasher, which wasn’t disclosed in the listing, added to our frustrations.
Overall, while the rental has potential, the series of unresolved issues and poor communication significantly impacted our stay. Addressing these inconveniences could make this a much better option for future guests.
Alexis S.
Aufenthalt von 5 Nächten im September 2024