Hilton Tulum Riviera Maya All-Inclusive Resort

See all properties

Choose dates to view prices

Where to?

Dates

April 2025

May 2025

8 outdoor pools, pool cabanas (surcharge), pool umbrellas

Presidential Suite, 1 King Bed | Living area | 65-inch Smart TV with digital channels, TV

Premium bedding, free minibar, in-room safe, individually decorated

Room, 1 King Bed, Nature View | Exterior

Overview
Rooms
Location
Policies

Very good

Popular amenities

Explore the area

Carretera Cancun Tulum 307, Tulum, QROO, 77774

Riviera Maya Golf Club
‪7 min drive‬
Xel-Há Park
‪11 min drive‬
Xcacel Beach
‪12 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪274 min drive‬

Room options

Room, 2 Queen Beds, Resort View, Partial Ocean View

Partial ocean view
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Ocean View, Oceanfront

Ocean view
Sleeps 4
2 Queen Beds

Club Room, 1 King Bed, Nature View

Resort view
42 sq m
Sleeps 3
1 King Bed

65-inch Smart TV with digital channels, TV

Suite, 1 King Bed, Ocean View (Governors Suite)

Ocean view
130 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, Nature View

Resort view
42 sq m
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Ocean View

Ocean view
42 sq m
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Nature View

Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

Ocean view
Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds, Nature View

Sleeps 4
2 Queen Beds

Club Suite, 1 King Bed, Ocean View

Ocean view
80 sq m
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Nature View

Resort view
42 sq m
Sleeps 3
1 King Bed

Club Room, 2 Queen Beds, Resort View, Partial Ocean View

Partial ocean view
Sleeps 4
2 Queen Beds

Family Room, 2 Queen Beds, Nature View

Sleeps 4
2 Queen Beds

Family Room, 2 Queen Beds, Ocean View

Ocean view
Sleeps 4
2 Queen Beds

Club Suite, 1 King Bed, Partial Ocean View

Ocean view
80 sq m
Sleeps 3
1 King Bed

Family Room, 2 Queen Beds, Ground Floor

Sleeps 4
2 Queen Beds

Club Room, 1 King Bed, Partial Ocean View

Ocean view
42 sq m
Sleeps 3
1 King Bed

Club Room, 1 King Bed, Ocean View

Ocean view
42 sq m
Sleeps 3
1 King Bed

Suite, 1 King Bed, Ocean View

Ocean view
80 sq m
Sleeps 3
1 King Bed

Suite, 1 King Bed, Accessible, Partial Ocean View

Ocean view
80 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, Ocean View

Ocean view
42 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible, Partial Ocean View

Ocean view
42 sq m
Sleeps 3
1 King Bed

Family Suite, 1 King Bed, Ground Floor

Ocean view
80 sq m
Sleeps 3
1 King Bed

Family Suite, 1 King Bed, Ocean View

Ocean view
80 sq m
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Ground Floor

Ocean view
42 sq m
Sleeps 3
1 King Bed

Presidential Suite, 1 King Bed

Ocean view
159 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Resort view
42 sq m
Sleeps 3
1 King Bed

Similar properties

3 outdoor pools, pool umbrellas, pool loungers

On private beach
Pool
Spa
Parking included

for 1 room

includes taxes & fees

27 Apr - 28 Apr

About this property

Luxury property on the beach, with 8 outdoor pools

Catch some rays at the beach or spend the day relaxing at Hilton Tulum Riviera Maya All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.

Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hairdryers and children's dressing gowns. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is provided on a daily basis.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Our customers tell us they can't get enough of Hilton Tulum Riviera Maya All-Inclusive Resort's great location. During your stay, you'll be within walking distance of Riviera Maya Golf Club. Free breakfast, free WiFi in public areas and free valet parking are available.

Free full breakfast served daily
Free Wi-Fi in some public areas
Free valet parking
Enjoy Asian cuisine with ocean views at Noriku, one of the property's 9 restaurants and 3 bars/lounges
Splash around at the waterslide or swim in the 8 outdoor pools
Indulge with facials, body wraps or body treatments at the spa
Services include a free children's club, dry cleaning/laundry and a concierge
On-site recreation includes a 24-hour gym, fitness classes and a playground
Guests have great things to say about the helpful staff and the family-friendly amenities
11 minutes by car from Xel-Há Park and 7 minutes from Riviera Maya Golf Club

Some rates at Hilton Tulum Riviera Maya All-Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hilton Tulum Riviera Maya All-Inclusive Resort, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.

Noriku – Overlooking the ocean, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.

Auma – Overlooking the ocean, this steakhouse specialises in Regional cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Maxal – Overlooking the ocean, this family restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Luce – Overlooking the ocean, this family restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Chiringuito Sea Salt – This beachfront seafood restaurant specialises in Mexican cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hilton Tulum Riviera Maya All-Inclusive Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transport

Free uncovered valet parking on site

Food and drink

Free full breakfast available daily 7:00 AM to 11:30 AM
3 bars/lounges
3 beach bars
3 poolside bars
9 restaurants
A coffee shop/cafe
Free daily manager's reception
Snack bar/deli

Restaurants on site

Auma
Chiringuito Sea Salt
La Luce
Maxal
Noriku

Things to do

24-hour gym
8 outdoor pools
Arcade/game room
Children's pool
Fitness classes
Free children's club
Full-service spa
Playground
Shopping
Waterslide
Yoga classes

Family friendly

8 outdoor pools
Arcade/game room
Children's games
Children's pool
Free children's club
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

7 meeting rooms
Business centre
Computer station
Coworking space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas

Full-service spa

13 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot tub
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible shuttle
Handrails in hallways (61 centimetre high)
Lift (79 centimetre wide door)
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Children's robes
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

65-inch smart TV with premium digital channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Desk chair
Free local calls
Individual decor
Individual furnishings
Laptop workspace
Laptop-compatible safe
Mobile key entry
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Front desk staff will greet guests on arrival at the property.

We should mention

Children stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Milan

Travelled with partner

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was amazing. Staff were very friendly, the food options were great. The views were amazing!

Stayed 2 nights in Jan 2025

10/10 Excellent

Greta

Travelled with family

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place

Stayed 2 nights in Jan 2025

6/10 Okay

Gina

Travelled with family

13 Jan 2025

All inclusive usually haa poor food and this was no exception. Some people said they liked the food but all our meals were very disappointing and super small portions. Some itema were not at all as described. French onion aoup had no c we

Stayed 4 nights in Jan 2025

10/10 Excellent

Jennifer

12 Jan 2025

Stayed 5 nights in Jan 2025

10/10 Excellent

Jerwayne Anthony

11 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jan 2025

10/10 Excellent

Christopher

11 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful Property. Rooms were modern and updated. Will absolutely stay here again.

Stayed 3 nights in Jan 2025

10/10 Excellent

Melanie

10 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful experience for the whole family (5 adults). Large property but doesn’t feel crowded. Excellent food and service. The all inclusive package is very high quality - excellent restaurants and drinks. Amazing spa. Rooms were large, clean, comfortable (casa 3, 1st floor with patio by the pool). Awesome getaway. Shoutout to the tours and excursion company on premises. Made everything easy to organize and manage. Highly recommend. Would definitely go again.

Stayed 4 nights in Jan 2025

8/10 Good

Nicole, New Berlin

9 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Dec 2024

4/10 Poor

Elmira Bagheri

9 Jan 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Pools: The pools were very dirty, especially pool number 5. The water was so murky that we couldn’t even see our hands underwater. Food: The food quality was extremely disappointing, particularly at the buffet. Most of the dishes served during lunch and dinner were barely edible. Everything seemed old and lacked flavor. The BBQ station for fish, meat, and chicken was poorly managed. It felt like they assigned the slowest cook to the station, as they prepared only one type of meat at a time and in very small quantities. Waiting in line took over an hour for a turn, followed by another 30 minutes for the meat to be cooked! Unfortunately, this was the case across all the restaurants. Positives: The kids’ area and activities were enjoyable, though they didn’t allow children under 4 years old, which was disappointing for us as we have a 3.5-year-old. On a brighter note, the desserts were delicious.

Stayed 7 nights in Jan 2025

8/10 Good

Edvard

8 Jan 2025

Stayed 3 nights in Jan 2025

8/10 Good

Andreas

Travelled with family

8 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2025

6/10 Okay

Andrea

Travelled with family and small children, Travelled with group

8 Jan 2025

Liked: Cleanliness, amenities

Disliked: Staff & service

Our family of four (my husband, two kids, and I) stayed at this hotel recently. While the property itself is beautiful and relatively new, located right in front of the beach, our experience was disappointing due to the poor service and other issues. One of the main reasons we chose this hotel was the kids’ water park. Unfortunately, we were only able to use it a couple of times, and even then, only for a very short period. The water was extremely cold, making it uncomfortable for the kids to enjoy. Most of the time, the water park was empty, which was disappointing considering it was a key feature that influenced our decision. Additionally, the air conditioning in our room didn’t work for two days, which made our stay quite uncomfortable. Despite reporting the issue, it wasn’t resolved promptly. The service overall was unfriendly. At most of the restaurants, the staff acted as if they were doing us a favor by serving us. Plates were often dropped at our table with little to no courtesy. A particularly unpleasant experience occurred at the churrería, where a staff member rudely refused to let us take popcorn for the eight kids in our group. He only complied after my husband threatened to escalate the issue to the manager. On another occasion, our room was not cleaned, even though we called reception to request housekeeping. No one ever showed up. While the hotel has potential due to its location and facilities, the lack of quality service and attention to d

Stayed 6 nights in Jan 2025

10/10 Excellent

Ruth

Travelled with family and small children

7 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place for families!

Stayed 9 nights in Dec 2024

10/10 Excellent

Stephan

7 Jan 2025

Stayed 4 nights in Dec 2024

10/10 Excellent

Marzette

7 Jan 2025

Stayed 4 nights in Dec 2024

8/10 Good

iris

7 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Dec 2024

10/10 Excellent

Rajeev

6 Jan 2025

Stayed 4 nights in Jan 2025

10/10 Excellent

Jonathan

Travelled with family

6 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful

Wonderful, wonderful place. I will definitely be back! Great place to bring kids. My only concern is about 3/4 of the servers and workers were very nice, and about the other 1/4 seemed very unhappy and resentful of the guests. I get it. But it makes it a little less fun. Super beautiful place. Thank you!

Stayed 2 nights in Jan 2025

10/10 Excellent

Lonnie

Travelled with partner, Travelled with group

6 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This has the best bay ever, beautiful beach, sand and water. Food was great! Great burgers. Amazing service! Outstanding view from our room.

Stayed 7 nights in Nov 2024

2/10 Terrible

Mohammad Saleh, Annandale

Travelled with family

6 Jan 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Dirty pool, poor beach, bad food

Stayed 7 nights in Dec 2024

10/10 Excellent

Joshua Bryant

6 Jan 2025

Stayed 5 nights in Dec 2024

8/10 Good

Maksym

5 Jan 2025

Stayed 7 nights in Dec 2024

10/10 Excellent

Heesung

Travelled with family

5 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2025

8/10 Good

Verified traveller

5 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good quality accommodation and restaurants but poor care or beach around property. Lots of trash everywhere. Also their card system to enter the room needs work

Stayed 8 nights in Dec 2024

2/10 Terrible

Candace

5 Jan 2025

Disliked: Staff & service

Stayed 4 nights in Dec 2024

Hilton Tulum Riviera Maya All-Inclusive Resort

Choose dates to view prices

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Reviews

Popular amenities

Explore the area

Room options

View all photos for Room, 2 Queen Beds, Resort View, Partial Ocean View

Room, 2 Queen Beds, Resort View, Partial Ocean View

View all photos for Room, 2 Queen Beds, Ocean View, Oceanfront

Room, 2 Queen Beds, Ocean View, Oceanfront

View all photos for Club Room, 1 King Bed, Nature View

Club Room, 1 King Bed, Nature View

View all photos for Suite, 1 King Bed, Ocean View (Governors Suite)

Suite, 1 King Bed, Ocean View (Governors Suite)

View all photos for Room, 1 King Bed, Nature View

Room, 1 King Bed, Nature View

View all photos for Family Room, 1 King Bed, Ocean View

Family Room, 1 King Bed, Ocean View

View all photos for Room, 2 Queen Beds, Nature View

Room, 2 Queen Beds, Nature View

View all photos for Club Room, 2 Queen Beds, Resort View, Ocean View

Club Room, 2 Queen Beds, Resort View, Ocean View

View all photos for Club Room, 2 Queen Beds, Nature View

Club Room, 2 Queen Beds, Nature View

View all photos for Club Suite, 1 King Bed, Ocean View

Club Suite, 1 King Bed, Ocean View

View all photos for Family Room, 1 King Bed, Nature View

Family Room, 1 King Bed, Nature View

View all photos for Club Room, 2 Queen Beds, Resort View, Partial Ocean View

Club Room, 2 Queen Beds, Resort View, Partial Ocean View

View all photos for Family Room, 2 Queen Beds, Nature View

Family Room, 2 Queen Beds, Nature View

View all photos for Family Room, 2 Queen Beds, Ocean View

Family Room, 2 Queen Beds, Ocean View

View all photos for Club Suite, 1 King Bed, Partial Ocean View

Club Suite, 1 King Bed, Partial Ocean View

View all photos for Family Room, 2 Queen Beds, Ground Floor

Family Room, 2 Queen Beds, Ground Floor

View all photos for Club Room, 1 King Bed, Partial Ocean View

Club Room, 1 King Bed, Partial Ocean View

View all photos for Club Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View

View all photos for Suite, 1 King Bed, Accessible, Partial Ocean View

Suite, 1 King Bed, Accessible, Partial Ocean View

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

View all photos for Room, 1 King Bed, Accessible, Partial Ocean View

Room, 1 King Bed, Accessible, Partial Ocean View

View all photos for Family Suite, 1 King Bed, Ground Floor

Family Suite, 1 King Bed, Ground Floor

View all photos for Family Suite, 1 King Bed, Ocean View

Family Suite, 1 King Bed, Ocean View

View all photos for Family Room, 1 King Bed, Ground Floor

Family Room, 1 King Bed, Ground Floor

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Similar properties

Conrad Tulum Riviera Maya

Conrad Tulum Riviera Maya

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

All-inclusive details

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors